EVALUATION OF FACTORS INFLUENCING THE ENHANCEMENT OF PHYSICIAN-PATIENT COMMUNICATION IN HEALTHCARE SERVICE DELIVERY /
Nwosu, Laurine Chikodiri
EVALUATION OF FACTORS INFLUENCING THE ENHANCEMENT OF PHYSICIAN-PATIENT COMMUNICATION IN HEALTHCARE SERVICE DELIVERY / LAURINE CHIKODIRI NWOSU; SUPERVISOR: PROF. DR. MEHMET YEŞİLTAŞ - 80 sheets; 31 cm. Includes CD
Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Healthcare Organizations Management Department
Includes bibliography (sheets 59-70)
ABSTRACT Effective physician-patient communication is a fundamental requirement for developing a positive physician-patient relationship. Quality treatment necessitates safe practices and good patient-centered communication. Good physician-patient communication has the ability to assist patients regulate their emotions, improve comprehension of medical information, and allow for improved identification of patients' needs, perceptions, and expectations. Physicians with stronger communication and interpersonal skills can spot problems early, avoid medical crises and costly interventions, and give better care to their patients. Following the guide from Barnlund's Transactional Model of Communication and the four models of health care by Ferlie and Shortell, this study aimed at evaluating the communication skills of physicians and the problems affecting communication with their patients. Data was obtained from both physicians and patients at the same time to fully understand the research. The Google Forms application was used to create all the sections of both the physicians' and patients' questionnaires. To attain more reliable responses, the total population of physicians was the same as the sample size (n=60) and a 100% response rate was obtained. Physicians' perspectives on physician-patient communication were documented by evaluating factors that influence communication with their patients. Additionally, physicians' communication skills and their general perception of communication were examined. Out of 395 responses received from patients, 384 valid responses were retrieved for data analysis. Patients' perspectives were recorded by providing socio-demographic information and evaluating their consultation with physicians. The findings of the study revealed good communication skills among physicians since they agreed to have social conversations with patients, listen intently to them, promote question-asking, and so on. The responses from the survey also revealed that factors such as delayed salaries, limited consultation time, work overload and excessive noise could negatively impact physician-patient communication. Although some of the patients' responses were in line with those of the physicians, some were not (for example, the listening skills of physicians). Furthermore, the study tested the relationship between physicians' demographic information and physician-patient communication using the appropriate non-parametric test after a test of normality was conducted on the variables. The findings revealed a significant correlation between physicians' age and gender (p<0.05), while physicians' ethnicity and religion had non-significant associations. It is recommended that regular training with communication skills professionals be provided as well as patients' feedback on their physicians' communication to help improve the relationship between physicians and patients.
Communication--Dissertations, Academic
Patients--Dissertations, Academic
Physicians--Dissertations, Academic
Physician and patient--Dissertations, Academic
EVALUATION OF FACTORS INFLUENCING THE ENHANCEMENT OF PHYSICIAN-PATIENT COMMUNICATION IN HEALTHCARE SERVICE DELIVERY / LAURINE CHIKODIRI NWOSU; SUPERVISOR: PROF. DR. MEHMET YEŞİLTAŞ - 80 sheets; 31 cm. Includes CD
Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Healthcare Organizations Management Department
Includes bibliography (sheets 59-70)
ABSTRACT Effective physician-patient communication is a fundamental requirement for developing a positive physician-patient relationship. Quality treatment necessitates safe practices and good patient-centered communication. Good physician-patient communication has the ability to assist patients regulate their emotions, improve comprehension of medical information, and allow for improved identification of patients' needs, perceptions, and expectations. Physicians with stronger communication and interpersonal skills can spot problems early, avoid medical crises and costly interventions, and give better care to their patients. Following the guide from Barnlund's Transactional Model of Communication and the four models of health care by Ferlie and Shortell, this study aimed at evaluating the communication skills of physicians and the problems affecting communication with their patients. Data was obtained from both physicians and patients at the same time to fully understand the research. The Google Forms application was used to create all the sections of both the physicians' and patients' questionnaires. To attain more reliable responses, the total population of physicians was the same as the sample size (n=60) and a 100% response rate was obtained. Physicians' perspectives on physician-patient communication were documented by evaluating factors that influence communication with their patients. Additionally, physicians' communication skills and their general perception of communication were examined. Out of 395 responses received from patients, 384 valid responses were retrieved for data analysis. Patients' perspectives were recorded by providing socio-demographic information and evaluating their consultation with physicians. The findings of the study revealed good communication skills among physicians since they agreed to have social conversations with patients, listen intently to them, promote question-asking, and so on. The responses from the survey also revealed that factors such as delayed salaries, limited consultation time, work overload and excessive noise could negatively impact physician-patient communication. Although some of the patients' responses were in line with those of the physicians, some were not (for example, the listening skills of physicians). Furthermore, the study tested the relationship between physicians' demographic information and physician-patient communication using the appropriate non-parametric test after a test of normality was conducted on the variables. The findings revealed a significant correlation between physicians' age and gender (p<0.05), while physicians' ethnicity and religion had non-significant associations. It is recommended that regular training with communication skills professionals be provided as well as patients' feedback on their physicians' communication to help improve the relationship between physicians and patients.
Communication--Dissertations, Academic
Patients--Dissertations, Academic
Physicians--Dissertations, Academic
Physician and patient--Dissertations, Academic