ASSESSING PATIENT SATISFACTION WITH THE QUALITY OF NURSIG CARE AT THE MBINGO BAPTIST HOSPITAL IN THE NORTH WEST REGION OF CAMEROON /
Ayimboh, Edith Carole
ASSESSING PATIENT SATISFACTION WITH THE QUALITY OF NURSIG CARE AT THE MBINGO BAPTIST HOSPITAL IN THE NORTH WEST REGION OF CAMEROON / EDITH CAROLE AYIMBOH; SUPERVISOR: DR. HOMAYOUN PASHA SAFAVI - xi, 73 sheets; 31 cm. 1 CD-ROM
Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Health Care Organizations Management Department
Includes bibliography (sheets 67-69)
ABSTRACT
Cameroon implemented different health policies, such as the Health Sector Strategy
(HSS) 2016 - 2027. This was aimed at achieving Universal Health-care Coverage by
2035. The implementation of various health policies aimed to improve healthcare
quality. As of 2016, healthcare service accessibility stood at 2.19 health facilities per
10,000 indigents (MOPH 2018). In 2018, the WHO reported that 20% of the health
sector in Cameroon was funded by foreign aid. The healthcare sector faced numerous
challenges, including malpractices and discrepancies in the quality of services
rendered. This study investigated the factors that influenced patient satisfaction with
the quality of nursing care at the Mbingo Baptist Hospital in the North West Region
of Cameroon. The study was conducted in a private hospital, Mbingo Bamenda. A
quantitative research design was employed, and data were collected using a
structured questionnaire from a sample of 150 patients in the hospital. The
questionnaire assessed various factors, including the clarity of information and
instructions provided by nurses, the involvement of patients' family or friends in their
care, and the recognition of patient opinions. Statistical analysis (Descriptive analysis,
frequency, regression, and correlation) was conducted to examine the relationship
between these factors and patient satisfaction using SPSS version 25. The findings
indicated that factors such as information clarity, involvement of family or friends,
and recognition of patient opinions did not have a statistically significant effect on
patient satisfaction. These results were consistent with previous studies in the field.
The findings of this study contributed to the existing body of literature and had
implications for nursing practice. Recommendations included improving
communication skills, fostering patient-centered care, and implementing quality
improvement initiatives to enhance patient satisfaction with nursing care.
Keywords: Bamenda, Nursing Care, Patient Satisfaction, Quality of Care
Nursing --Dissertations, Academic
Patient satisfaction--Dissertations, Academic
ASSESSING PATIENT SATISFACTION WITH THE QUALITY OF NURSIG CARE AT THE MBINGO BAPTIST HOSPITAL IN THE NORTH WEST REGION OF CAMEROON / EDITH CAROLE AYIMBOH; SUPERVISOR: DR. HOMAYOUN PASHA SAFAVI - xi, 73 sheets; 31 cm. 1 CD-ROM
Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Health Care Organizations Management Department
Includes bibliography (sheets 67-69)
ABSTRACT
Cameroon implemented different health policies, such as the Health Sector Strategy
(HSS) 2016 - 2027. This was aimed at achieving Universal Health-care Coverage by
2035. The implementation of various health policies aimed to improve healthcare
quality. As of 2016, healthcare service accessibility stood at 2.19 health facilities per
10,000 indigents (MOPH 2018). In 2018, the WHO reported that 20% of the health
sector in Cameroon was funded by foreign aid. The healthcare sector faced numerous
challenges, including malpractices and discrepancies in the quality of services
rendered. This study investigated the factors that influenced patient satisfaction with
the quality of nursing care at the Mbingo Baptist Hospital in the North West Region
of Cameroon. The study was conducted in a private hospital, Mbingo Bamenda. A
quantitative research design was employed, and data were collected using a
structured questionnaire from a sample of 150 patients in the hospital. The
questionnaire assessed various factors, including the clarity of information and
instructions provided by nurses, the involvement of patients' family or friends in their
care, and the recognition of patient opinions. Statistical analysis (Descriptive analysis,
frequency, regression, and correlation) was conducted to examine the relationship
between these factors and patient satisfaction using SPSS version 25. The findings
indicated that factors such as information clarity, involvement of family or friends,
and recognition of patient opinions did not have a statistically significant effect on
patient satisfaction. These results were consistent with previous studies in the field.
The findings of this study contributed to the existing body of literature and had
implications for nursing practice. Recommendations included improving
communication skills, fostering patient-centered care, and implementing quality
improvement initiatives to enhance patient satisfaction with nursing care.
Keywords: Bamenda, Nursing Care, Patient Satisfaction, Quality of Care
Nursing --Dissertations, Academic
Patient satisfaction--Dissertations, Academic