A research on the satisfaction status and the expectation levels of the beneficiaries of the services provided by e-human resources consulting companies in Turkey
Dönmez, Adnan Burak
A research on the satisfaction status and the expectation levels of the beneficiaries of the services provided by e-human resources consulting companies in Turkey Adnan Burak Dönmez; Supervisor: Nükhet Saracel - Nicosia Cyprus International University 2013 - VIII, 89 p. tab. 30.5 cm CD
Includes CD
Includes references (78-86 p.)
INTRODUCTION 1 SERVICES OFFERED IN ELECTRONIC FORM 3 IN GENERAL 3 ACORDING TO THE TYPES OF SERVICES 3 E-GOVERNMENT 3 Definitions of E-Government Portal 4 E-Governement Portal Services 4 Amenities Provided by E-Government Portal 5 E-Commerce 6 Definition of E-Commerce 6 Causes of E-Commerce 7 Types of E-Commerce 8 B2B 'Business to Business' 9 B2C 'Business to Customer' 10 C2C 'Customer to Customer' 11 E- Commerce between Citizen and Government Organizations and Institutions 11 E-Commerce between Enterprises and Government Organizations and Institutions 11 THE CONCEPT OF SOCIAL MEDIA 11 The Definition and Features of Social Media 11 Social Media Components 16 Blogs 16 TWITTER 18 Wikis 20 ELECTRONIC LEARNING (E-LEARNING) 21 Definition of Elşectronic Learning 21 HUMAN RESOURCES MANAGEMENT AND E-HUMAN RESOURCES 26 THEORETICAL FOUNDATIONS 26 Human Resources 26 Human Resources Management 26 Developments of Human Resources Management 34 ELECTRONIC HUMAN RESOURCES MANAGEMENT 37 The Concept and Scope of Human Resources Management 37 Electronic Human Resource Management Objectives 38 Electronic Human Resources Stages 39 Information Sharing 39 Creating Database 39 Basic Human Resources Operations 40 Complex Human Resources Operations 40 Network-Based Human Resources Operations 40 Electronics Human Resource Management Benefits 40 SERVICES OF ELECTRONIC HUMAN RESOURCES 43 ELECTRONICS HUMAN RESOURCES SREVICES 44 Electronics Humans Resources Planning 44 Electronics Recruitment 44 Electronics Performance Evaluation 46 E-HUMAN RESOURCES SITES AND THEIR OFFER OF SERVICES 46 Popular Human Resources Websites in Turkey and World 48 Human Resource Website in Turkey 48 Kariyer.net 48 Yenibiris.com 49 Secretcv.com 50 Tekadres.com 50 Koc Career(Koç Kariyer) 51 A RESEARCH ON THE SATISFACTION STATUS AND THE EXPECTATION LEVELS OF THE BENEFICIARIES OF THE SERVICES PROVIDED BY E-HUMAN RESOURCES CONSULTING COMPANIES IN TURKEY 52 PURPOSE OF THE RESEARCH 52 LIMITATIONS OF THE RESEARCH 52 RESEARCH METHODOLOGY 52 Overview of the Research 52 The Survey Sample of the Research 52 Research Data Collcetion 53 Evaluation of the Research Data 53 Research Questions 54 Personal Information of the study's Participants 55 Evaluation of Research Findings 59 CONCLUSION 73 REFERENCES 78 THESIS SURVEY 87
'Abstract The interent technology which has started to live in its golden age in 21st century has led to important improvement in business environment as well as the contributions to humanity in many areas. E-human resources which is applied on interent appears to be one of the most common practices in this area. In this context, on one hand, job application, opportunities of appropriaye facilities for personal development and interviews became possible to be applied through interent and on the order hand a new line of business is engendered as a result. E-human resources consulting servise forms this new line of business. In Turkey as wel as some other countries, the number of companies offering this kind of services and the variety of the services offered ar rapidly increasing. In this study, the satisfaction status and the expectations levels of the benrficiaries of the services provided by E-human resources consulting companies were being examined. Key words:E-human resource, E-human resource websites, E-recruitment. Özet 21. yüzılda altın çağını yaşamaya başlayan internet teknolojisi pek çok alanda insanlığa sağladığı katkıların yanısıra iş hayatında da önemli yeniliklere yol açmıştır. Bu konudaki en yaygın uygulamalardan birinin internet üzerinden yürütülmeye başlanan E-ınsan kaynakları olduğu görümektedır. Bu bağlamda bır taraftan internet üzerinden iş başvurularının yapılması, bireylere kişisel gelişime uygun imkanların sağlanması ve mülakatların internet üzerine taşınması mümkün hale gelir iken, diğer taraftan da yeni bir iş alanı doğmuş bulunmaktadır.E-ınsan kaynakları danışmanlık hızmeti, bu yeni iş alanını oloşturmaktadır. Diğer bazı ülkelerde oldugu gibi, Türkiye\'de de bu tür hizmeti veren şirket sayısı ve sunduğu hizmet hızla artmaktadır. Bu çalışmada, Türkiye\'de E-Insan kaynakları danışmanlık şirketlerinin sunduğu hizmetlerden yararlananların memnuniyet durumu ve beklenti düzeyleri incelenmeye çalışılmıştır. Anahtar sözcükler: E-İnsan kaynakları, E-İnsan kaynakları siteler., E-İşe alım. '
E-İşe alım
E-Recruitment
E-İnsan kaynakları
E-Human resources
A research on the satisfaction status and the expectation levels of the beneficiaries of the services provided by e-human resources consulting companies in Turkey Adnan Burak Dönmez; Supervisor: Nükhet Saracel - Nicosia Cyprus International University 2013 - VIII, 89 p. tab. 30.5 cm CD
Includes CD
Includes references (78-86 p.)
INTRODUCTION 1 SERVICES OFFERED IN ELECTRONIC FORM 3 IN GENERAL 3 ACORDING TO THE TYPES OF SERVICES 3 E-GOVERNMENT 3 Definitions of E-Government Portal 4 E-Governement Portal Services 4 Amenities Provided by E-Government Portal 5 E-Commerce 6 Definition of E-Commerce 6 Causes of E-Commerce 7 Types of E-Commerce 8 B2B 'Business to Business' 9 B2C 'Business to Customer' 10 C2C 'Customer to Customer' 11 E- Commerce between Citizen and Government Organizations and Institutions 11 E-Commerce between Enterprises and Government Organizations and Institutions 11 THE CONCEPT OF SOCIAL MEDIA 11 The Definition and Features of Social Media 11 Social Media Components 16 Blogs 16 TWITTER 18 Wikis 20 ELECTRONIC LEARNING (E-LEARNING) 21 Definition of Elşectronic Learning 21 HUMAN RESOURCES MANAGEMENT AND E-HUMAN RESOURCES 26 THEORETICAL FOUNDATIONS 26 Human Resources 26 Human Resources Management 26 Developments of Human Resources Management 34 ELECTRONIC HUMAN RESOURCES MANAGEMENT 37 The Concept and Scope of Human Resources Management 37 Electronic Human Resource Management Objectives 38 Electronic Human Resources Stages 39 Information Sharing 39 Creating Database 39 Basic Human Resources Operations 40 Complex Human Resources Operations 40 Network-Based Human Resources Operations 40 Electronics Human Resource Management Benefits 40 SERVICES OF ELECTRONIC HUMAN RESOURCES 43 ELECTRONICS HUMAN RESOURCES SREVICES 44 Electronics Humans Resources Planning 44 Electronics Recruitment 44 Electronics Performance Evaluation 46 E-HUMAN RESOURCES SITES AND THEIR OFFER OF SERVICES 46 Popular Human Resources Websites in Turkey and World 48 Human Resource Website in Turkey 48 Kariyer.net 48 Yenibiris.com 49 Secretcv.com 50 Tekadres.com 50 Koc Career(Koç Kariyer) 51 A RESEARCH ON THE SATISFACTION STATUS AND THE EXPECTATION LEVELS OF THE BENEFICIARIES OF THE SERVICES PROVIDED BY E-HUMAN RESOURCES CONSULTING COMPANIES IN TURKEY 52 PURPOSE OF THE RESEARCH 52 LIMITATIONS OF THE RESEARCH 52 RESEARCH METHODOLOGY 52 Overview of the Research 52 The Survey Sample of the Research 52 Research Data Collcetion 53 Evaluation of the Research Data 53 Research Questions 54 Personal Information of the study's Participants 55 Evaluation of Research Findings 59 CONCLUSION 73 REFERENCES 78 THESIS SURVEY 87
'Abstract The interent technology which has started to live in its golden age in 21st century has led to important improvement in business environment as well as the contributions to humanity in many areas. E-human resources which is applied on interent appears to be one of the most common practices in this area. In this context, on one hand, job application, opportunities of appropriaye facilities for personal development and interviews became possible to be applied through interent and on the order hand a new line of business is engendered as a result. E-human resources consulting servise forms this new line of business. In Turkey as wel as some other countries, the number of companies offering this kind of services and the variety of the services offered ar rapidly increasing. In this study, the satisfaction status and the expectations levels of the benrficiaries of the services provided by E-human resources consulting companies were being examined. Key words:E-human resource, E-human resource websites, E-recruitment. Özet 21. yüzılda altın çağını yaşamaya başlayan internet teknolojisi pek çok alanda insanlığa sağladığı katkıların yanısıra iş hayatında da önemli yeniliklere yol açmıştır. Bu konudaki en yaygın uygulamalardan birinin internet üzerinden yürütülmeye başlanan E-ınsan kaynakları olduğu görümektedır. Bu bağlamda bır taraftan internet üzerinden iş başvurularının yapılması, bireylere kişisel gelişime uygun imkanların sağlanması ve mülakatların internet üzerine taşınması mümkün hale gelir iken, diğer taraftan da yeni bir iş alanı doğmuş bulunmaktadır.E-ınsan kaynakları danışmanlık hızmeti, bu yeni iş alanını oloşturmaktadır. Diğer bazı ülkelerde oldugu gibi, Türkiye\'de de bu tür hizmeti veren şirket sayısı ve sunduğu hizmet hızla artmaktadır. Bu çalışmada, Türkiye\'de E-Insan kaynakları danışmanlık şirketlerinin sunduğu hizmetlerden yararlananların memnuniyet durumu ve beklenti düzeyleri incelenmeye çalışılmıştır. Anahtar sözcükler: E-İnsan kaynakları, E-İnsan kaynakları siteler., E-İşe alım. '
E-İşe alım
E-Recruitment
E-İnsan kaynakları
E-Human resources