Customer relationship management strategies in health care industry (A case study of private and public hospitals in North Cyprus)
Ezea, Collins Chukwuemeka
Customer relationship management strategies in health care industry (A case study of private and public hospitals in North Cyprus) Collins Chukwuemeka Ezea; Supervisor: Mehmet Yeşiltaş - Nicosia Cyprus International University 2019 - VIII, 75 p. color figure, table, color chart 30.5 cm CD
Includes CD
Includes references (52-61 p.)
Customer relationship management
Hasta memnuniyeti
Health service quality
Müşteri ilişkileri yönetimi
Patient satisfaction
Sağlık hizmet kalitesi
Customer relationship management strategies in health care industry (A case study of private and public hospitals in North Cyprus) Collins Chukwuemeka Ezea; Supervisor: Mehmet Yeşiltaş - Nicosia Cyprus International University 2019 - VIII, 75 p. color figure, table, color chart 30.5 cm CD
Includes CD
Includes references (52-61 p.)
Customer relationship management
Hasta memnuniyeti
Health service quality
Müşteri ilişkileri yönetimi
Patient satisfaction
Sağlık hizmet kalitesi