The effect of mobile banking (M-PESA) on customer satisfaction in Kenya banking industry
Maina, Catherine Wambura
The effect of mobile banking (M-PESA) on customer satisfaction in Kenya banking industry Catherine Wambura Maina; Supervisor: Husam A. H. Rjoub - Nicosia Cyprus International University 2020 - X, 85 p. table, figure 30.5 cm CD
Includes CD
Includes references (70-77 p.)
Customer attitude
Customer satisfaction
Kullanıcı yeterliliği
Müşteri memnuniyeti
Müşteri tutumu
Service quality
Servis kalitesi
User proficiency
The effect of mobile banking (M-PESA) on customer satisfaction in Kenya banking industry Catherine Wambura Maina; Supervisor: Husam A. H. Rjoub - Nicosia Cyprus International University 2020 - X, 85 p. table, figure 30.5 cm CD
Includes CD
Includes references (70-77 p.)
Customer attitude
Customer satisfaction
Kullanıcı yeterliliği
Müşteri memnuniyeti
Müşteri tutumu
Service quality
Servis kalitesi
User proficiency