THE EFFECTS OF TRANSFORMATIONAL LEADERS ON THEIR EMPLOYEE'S, ORGANIZATIONAL CITIZENSHIP BEHAVIOUR, AND SERVICE QUALITY ORIENTATION IN PAKISTAN HOSPITALITY INDUSTRY/ (Kayıt no. 141044)
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| 000 -BAŞLIK | |
|---|---|
| Sabit Uzunluktaki Kontrol Alanı | 03005nam a22003017a 4500 |
| 003 - KONTROL NUMARASI KİMLİĞİ | |
| Kontrol Alanı | KOHA_MİRAKIL |
| 005 - EN SON İŞLEM TARİHİ ve ZAMANI | |
| Kontrol Alanı | 20221226090058.0 |
| 008 - SABİT UZUNLUKTAKİ VERİ ÖGELERİ - GENEL BİLGİ | |
| Sabit Alan | 201007b cy ||||| |||| 00| 0 eng d |
| 040 ## - KATALOGLAMA KAYNAĞI | |
| Özgün Kataloglama Kurumu | CY-NiCIU |
| Kataloglama Dili | eng |
| Çeviri Kurumu | CY-NiCIU |
| Açıklama Kuralları | rda |
| 041 ## - DİL KODU | |
| Özgün materyalin dil kodu | eng |
| 090 ## - Yerel Tasnif No | |
| tasnif no | YL 1744 |
| Cutter no | M27 2020 |
| 100 1# - KİŞİ ADI | |
| Yazar Adı (Kişi adı) | Masood, Waqas |
| 245 10 - ESER ADI BİLDİRİMİ | |
| Başlık | THE EFFECTS OF TRANSFORMATIONAL LEADERS ON THEIR EMPLOYEE'S, ORGANIZATIONAL CITIZENSHIP BEHAVIOUR, AND SERVICE QUALITY ORIENTATION IN PAKISTAN HOSPITALITY INDUSTRY/ |
| Sorumluluk Bildirimi | Waqas Masood; Supervisor: Orhan Uludağ |
| 300 ## - FİZİKSEL TANIMLAMA | |
| Sayfa, Cilt vb. | sheets IX, 75; |
| Diğer fiziki detaylar | figures, tables, |
| Boyutları | 30.5 cm |
| Birlikteki Materyal | CD. |
| 336 ## - CONTENT TYPE | |
| Source | rdacontent |
| Content type term | text |
| Content type code | txt |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | unmediated |
| Media type code | n |
| 338 ## - CARRIER TYPE | |
| Source | rdacarrier |
| Carrier type term | volume |
| Carrier type code | nc |
| 500 ## - GENEL NOT | |
| Genel Not | Includes CD |
| 502 ## - TEZ NOTU | |
| Tez Notu | Thesis (MSc) - CYPRUS INTERNATIONAL UNIVERSITY INSTITUTE OF GRADUATE STUDIES AND RESEARCH Tourism and Hotel Management Department |
| 504 ## - BİBLİYOGRAFİ NOTU | |
| Bibliyografi Notu | Includes REFERENCES: 68-75 |
| 520 ## - ÖZET NOTU | |
| Özet notu | ABSTRACT Leadership styles and skills have been the major focus of the research specifically after the 21st century has started. Leadership traits, styles and characteristics are now regarded as some of the points that need to be catered in order to ensure proper organizational behavior and motivation while staying within the organization. There have been a lot of misconduct while relating it to the same field and hence the importance and significance of the same issue becomes two-fold. This research is thus aimed at identifying the effects of Transformational Leaders on Service Quality in the Pakistan Hospitality Industry with the moderating role of Organizational Citizenship Behavior of the Employees. The major role is deemed by the employees and their diligence specifically within the hospitality industry which relies fundamentally on the service provision and the level of that service. The study utilizes reciprocation, Leader Member Exchange theory (LMX), and self-determination theories to lie at the back of this model because employees and their orientation towards the work that they had been doing for service provision to the maximum level. The study utilizes the primary research approach with quantitative analysis of the questionnaire which has been distributed using social media platforms and the responses were then run. The individuals from the various hotels of metropolitan cities were actually at different positions that turned back the responses. The results have thus shown that OCB plays a mediating role in the relationship between Transformational Leadership and Service Quality within the Hospitality industry in Pakistan. Keywords: Transformational Leadership, Organizational Citizenship Behavior, Service Quality Orientation, Pakistan Hospitality Industry |
| 650 00 - KONU BAŞLIĞI EK GİRİŞ - KONU TERİMİ | |
| Konusal terim veya coğrafi ad | Transformational Leadership |
| 650 00 - KONU BAŞLIĞI EK GİRİŞ - KONU TERİMİ | |
| Konusal terim veya coğrafi ad | Organizational Citizenship Behavior |
| 650 00 - KONU BAŞLIĞI EK GİRİŞ - KONU TERİMİ | |
| Konusal terim veya coğrafi ad | Pakistan Hospitality Industry |
| 700 1# - EK GİRİŞ - KİŞİ ADI | |
| Yazar Adı (Kişi adı) | Supervisor: Uludağ, Orhan |
| 9 (RLIN) | 1656 |
| 942 ## - EK GİRİŞ ÖGELERİ (KOHA) | |
| Sınıflama Kaynağı | Dewey Onlu Sınıflama Sistemi |
| Materyal Türü | Thesis |
| Geri Çekilme Durumu | Kayıp Durumu | Sınıflandırma Kaynağı | Kredi için değil | Koleksiyon Kodu | Kalıcı Konum | Mevcut Konum | Raf Yeri | Kayıt Tarih | Source of acquisition | Yer Numarası | Demirbaş Numarası | Son Görülme Tarihi | Fatura Tarihi | Materyal Türü | Genel / Bağış Notu |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Onlu Sınıflama Sistemi | Tez Koleksiyonu | CIU LIBRARY | CIU LIBRARY | Tez Koleksiyonu | 07.10.2020 | Bağış | YL 1744 M27 2020 | T1942 | 07.10.2020 | 07.10.2020 | Thesis | Tourism and Hospitality Management Department |