PATIENT SATISFACTION, SERVICE QUALITY AD PATIENT LOYALTY IN PRIVATE HOSPITALS IN NORTHERN CYPRUS / (Kayıt no. 285401)
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| 000 -BAŞLIK | |
|---|---|
| Sabit Uzunluktaki Kontrol Alanı | 03395nam a22003017a 4500 |
| 003 - KONTROL NUMARASI KİMLİĞİ | |
| Kontrol Alanı | KOHA |
| 005 - EN SON İŞLEM TARİHİ ve ZAMANI | |
| Kontrol Alanı | 20230418082108.0 |
| 008 - SABİT UZUNLUKTAKİ VERİ ÖGELERİ - GENEL BİLGİ | |
| Sabit Alan | 221012d2022 cy ||||| m||| 00| 0 eng d |
| 040 ## - KATALOGLAMA KAYNAĞI | |
| Özgün Kataloglama Kurumu | CY-NiCIU |
| Kataloglama Dili | eng |
| Çeviri Kurumu | CY-NiCIU |
| Açıklama Kuralları | rda |
| 041 ## - DİL KODU | |
| Metin ya da ses kaydının dil kodu | eng |
| 090 ## - Yerel Tasnif No | |
| tasnif no | YL 2648 |
| Cutter no | A84 2022 |
| 100 1# - KİŞİ ADI | |
| Yazar Adı (Kişi adı) | Atemoneke, Rene Ndip |
| 245 10 - ESER ADI BİLDİRİMİ | |
| Başlık | PATIENT SATISFACTION, SERVICE QUALITY AD PATIENT LOYALTY IN PRIVATE HOSPITALS IN NORTHERN CYPRUS / |
| Sorumluluk Bildirimi | RENE NDIP ATEMONEKE; SUPERVISOR: ASSOC. PROF. DR. FIGEN YESILADA |
| 264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Date of production, publication, distribution, manufacture, or copyright notice | 2022 |
| 300 ## - FİZİKSEL TANIMLAMA | |
| Sayfa, Cilt vb. | 49 sheets; |
| Boyutları | 31 cm. |
| Birlikteki Materyal | Includes CD |
| 336 ## - CONTENT TYPE | |
| Source | rdacontent |
| Content type term | text |
| Content type code | txt |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | unmediated |
| Media type code | n |
| 338 ## - CARRIER TYPE | |
| Source | rdacarrier |
| Carrier type term | volume |
| Carrier type code | nc |
| 502 ## - TEZ NOTU | |
| Tez Notu | Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Health Care Management Department |
| 504 ## - BİBLİYOGRAFİ NOTU | |
| Bibliyografi Notu | Includes bibliography (sheets 39-45) |
| 520 ## - ÖZET NOTU | |
| Özet notu | ABSTRACT Introduction: The healthcare industry is one of the largest and fastest growing industries globally and this fast growth coupled with technological advancements and globalization has led to a high level of competition and made industry evermore complex, delicate and multidimensional in the provision of its services. Thus, competitiveness in the industry has increased curiosity and concerns among patients regarding the services of healthcare being rendered in the selection of any hospital. Purpose: The purpose of this study is to investigate the relationship between healthcare service quality, patient satisfaction and loyalty and the mediating role of patient satisfaction on the relationship between service quality and loyalty in private hospitals with the application of the modified SERVQUAL Model Methodology: A questionnaire of 200 conveniently selected respondents was used to collect data. The service quality was measured with the SERVQUAL instrument. The data was analyzed through Pearson correlation and regression analysis Results: The findings revealed that there is significantly positive relationship between healthcare service quality and patient satisfaction and between service quality and patient loyalty in Private Hospitals in Northern Cyprus. It also found that there is a positive relationship between patient satisfaction and loyalty. The mediation results showed that patient satisfaction is a partial mediator of the relationship between service quality and loyalty. Conclusion and Implication: The findings of this study indicate that if healthcare organizations focus on convenience healthcare services or improve their delivery services, it will both improve satisfaction and loyalty. They can do it either through technology or personnel. The study indicates that healthcare service quality has a significant impact on loyalty of patients through patient satisfaction. Thus, managers can use the findings of this study to better the quality-loyalty relationship through patient satisfaction. With today's competition, loyalty is a necessary tool for sustainability especially for private healthcare organizations. Keywords: Health care, Hospitals, Patient Loyalty, Patient Satisfaction, Service Quality. |
| 650 #0 - KONU BAŞLIĞI EK GİRİŞ - KONU TERİMİ | |
| Konusal terim veya coğrafi ad | Medical care |
| Alt başlık biçimi | Dissertations, Academic |
| 650 #0 - KONU BAŞLIĞI EK GİRİŞ - KONU TERİMİ | |
| Konusal terim veya coğrafi ad | Hospitals |
| Alt başlık biçimi | Dissertations, Academic |
| 650 #0 - KONU BAŞLIĞI EK GİRİŞ - KONU TERİMİ | |
| Konusal terim veya coğrafi ad | Patients |
| Alt başlık biçimi | Dissertations, Academic |
| 700 1# - EK GİRİŞ - KİŞİ ADI | |
| Yazar Adı (Kişi adı) | Yeşilada, Figen |
| İlişkili Terim | supervisor |
| 942 ## - EK GİRİŞ ÖGELERİ (KOHA) | |
| Sınıflama Kaynağı | Dewey Onlu Sınıflama Sistemi |
| Materyal Türü | Thesis |
| Geri Çekilme Durumu | Kayıp Durumu | Sınıflandırma Kaynağı | Kredi için değil | Koleksiyon Kodu | Kalıcı Konum | Mevcut Konum | Raf Yeri | Kayıt Tarih | Source of acquisition | Yer Numarası | Demirbaş Numarası | Son Görülme Tarihi | Fatura Tarihi | Materyal Türü | Genel / Bağış Notu |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Onlu Sınıflama Sistemi | Tez Koleksiyonu | CIU LIBRARY | CIU LIBRARY | Tez Koleksiyonu | 12.10.2022 | Bağış | YL 2648 A84 2022 | T2976 | 12.10.2022 | 12.10.2022 | Thesis | Health Care Management Department | |||
| Dewey Onlu Sınıflama Sistemi | CIU LIBRARY | CIU LIBRARY | Görsel İşitsel | 12.10.2022 | Bağış | YL 2648 A84 2022 | CDT2976 | 12.10.2022 | 12.10.2022 | Suppl. CD | Health Care Management Department |