Emotional intelligence It's impact on quality healthcare delivery: A case study of British Kolan hospital, Nicosia. TRNC Lydia Adefemi Okunlola; Supervisor: Hikmet Seçim
Dil: İngilizce Yayın ayrıntıları:Nicosia Cyprus International University 2017Tanım: VI, 53 p. table, figure, chart 30.5 cmİçerik türü:- text
- unmediated
- volume
Thesis
| Materyal türü | Geçerli Kütüphane | Koleksiyon | Yer Numarası | Durum | Notlar | İade tarihi | Barkod | Materyal Ayırtmaları | |
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Thesis
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CIU LIBRARY Tez Koleksiyonu | Tez Koleksiyonu | YL 139 O48 2017 (Rafa gözat(Aşağıda açılır)) | Kullanılabilir | Healthcare Organizations Management Department | T152 |
CIU LIBRARY raflarına göz atılıyor, Raftaki konumu: Tez Koleksiyonu, Koleksiyon: Tez Koleksiyonu Raf tarayıcısını kapatın(Raf tarayıcısını kapatır)
Includes references (42-49 p.)
'Abstract Emotional intelligence has increasingly become a revelant concept, not only in the business world but also healthcare industry. El serves as the genesis of human relationships which has gai more attention intentionally and has been directly linked to many other fields outside business. Emotional intelligence is a simpler form means bein sincere to accept the way we feel per time and to be able to detect and manage people's emotions. Quality in healthcare can be described as the extent to which healthcare services leads to an increase in the livelihood of the expected outcomes and causes a reduction in the unexpected outcomes in the present state of knowledge. The aim of the study is to determine the impact of emotional intelligence on quality healthcare delivery since since the concept is now becoming more relevant in every sector. Research has constantly revealed over years that a professional in the healthcare industry who is empathetic and takes time to understand people tends to do well in treating their patients. Structured questionnaire was used to collect dara from correspondents, that is, the patients and relatives. One hundred valid data was collected and analyzed by using Statistical Product and Service Solution (SPSS). The result revealed that there is a positive relationship between emotional intelligence and quality healthcare delivery which means that the knowlegde of emotional intelligence of the healthcare professionals in a new determining factor for quality in health organization as perceived by the customers. Key Words: Emotional Intelligence, quality healthcare delivery '
3 CHAPTER ONE
3 INTRODUCTION AND BACKGROUND OF THE STUDY
3 INTRODUCTION
3 RESEARCH PROBLEM
3 AIM OF THE STUDY
4 RESEARCH QUESTIONS
4 RESEARCH HYPOTHESIS
4 SIGNIFICANCE OF THE STUDY
5 CHAPTER TWO
5 LITERATURE REVIEW
5 WHAT EI ?
7 THE CASE FOR EI
8 THE CASE AGAINST EI
8 EI AS APPLIED TO HEALTHCARE PROVIDERS
12 MODEL OF EMOTIONAL INTELLIGENCE
13 THE BAR-ON MODEL OF EI
15 DANIEL GOLEMAN MODEL OF EI
17 MAYER AND SALOVERY MODEL OF EI
18 EI TEST/MEASUREMENT
20 THE CONCEPT OF QUALITY HEALTHCARE
22 PERSPECTIVES TO QUALITY HEALTHCARE
24 QUALITY IMPROVEMENT IN HEALTHCARE
27 RELATIONSHIP BETWEEN EI AND QUALITY HEALTHCARE DELIVERY
29 CHAPTER 3
29 RESEARCH METHODOLOGY
29 RESEARCH METHODOLOGY
29 RESEARCH PLAN AND METHODOLOGY
29 RESEARCH PROBLEM
30 RESEARCH METHODS
30 RESEARCH AREA
30 RESEARCH SUBJECT
30 SOURCE AND NATURE OF DATA COLLECTION
30 APPROACH TO THE RESEARCH SAMPLES AND SAMPLE SELECTION
31 SIZE OF THE RESEARCH SAMPLES AND SAMPLE SELECTION
31 COLLECTION OF DATA METHODS AND STUDY TOOL
31 DATA ANALYSIS
32 CHAPTER FOUR
32 DATA PRESENTATION AND INSTRUMENTATION
32 ADMINISTRATION OF RESEARCH INSTRUMENT
32 DESCRIPTIVE STATISTICS
37 RELIABILITY TEST
40 CHAPTER FIVE
40 SUMMARY, CONCLUSION AND RECOMMENDATION
40 SUMMARY
41 RECOMMENDATION
41 CONCLUSION
42 REFERENCES
50 QUESTIONNAIRE