PATIENTS' PERCEPTION OF HEALTHCARE QUALITY SATISFACTION AND BEHAVIORAL INTENTION / AN EMPIRICAL STUDY IN MOGADISHU, SOMALIA
Dil: İngilizce 2022Tanım: 64 sheets; 31 cm. Includes CDİçerik türü:- text
- unmediated
- volume
Thesis
| Materyal türü | Geçerli Kütüphane | Koleksiyon | Yer Numarası | Durum | Notlar | İade tarihi | Barkod | Materyal Ayırtmaları | |
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Thesis
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CIU LIBRARY Tez Koleksiyonu | Tez Koleksiyonu | YL 2387 A45 2022 (Rafa gözat(Aşağıda açılır)) | Kullanılabilir | Health Care Organizations Management | T2685 | |||
Suppl. CD
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CIU LIBRARY Görsel İşitsel | YL 2387 A45 2022 (Rafa gözat(Aşağıda açılır)) | Kullanılabilir | Health Care Organizations Management | CDT2685 |
Thesis (MSC) - Cyprus International University. Institute of Graduate Studies and Research Health Care Organisations Management Department
Includes bibliography (sheets 48-58)
ABSTRACT
The aim of the study is to analyze patients’ perception of healthcare quality, satisfaction and behavioral intention among private and state hospitals in Mogadishu-Somalia. The specific objectives of the study were: (1) To determine the influence of perceived service quality on patient satisfaction in private and public hospitals in Somalia. (2) To determine the differences of patients’ service quality perceptions, satisfaction and behavioral intentions in private and public hospitals in Somalia. (3) To determine the effect of patient satisfaction on the patients’ behavioral intensions. This study has used a cross-sectional approach. Data were collected from 400 respondents who have visited either private or public hospitals in the past six months. Also, after purposefully selected Mogadishu city, convenience sampling was used to select 400 residents of Mogadishu-Somalia. Quantitative data gathered were analyzed using SPSS Version 25. The study revealed that Service Quality perceptions among the patients differs based on private and public hospitals and on the level of education. Likewise, patient satisfaction among the patients differs between private and public hospitals, as respondents are more satisfied with the healthcare service they receive from private hospitals compared to public hospitals. Also, behavioral intension among the patients differs by gender, the number of visits to the hospital in the past six months and on level of education. The study further showed that the service quality has significant impact on patient satisfaction in Somali hospitals setting. Also, the patient satisfaction has significant impact on behavioral intention of the respondents. For the wide gap in the service quality between private and public hospitals in Somalia to be bridged, the government needs to invest more in health sector in order to improve healthcare service delivery in public hospitals.