Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Management Information Systems Department

Includes bibliography (sheets 45-56)

ABSTRACT
A great number of managers resist the adoption of certain technologies, especially in cases where the said technologies are newly adopted by the organization. Information technology has been described as the most effective instrument of management information systems. There is a need for the information to be adequately communicated in order for management to make the most of it. In many cases, employees in organizations often reject the application of new technologies in management processes. The technology acceptance model (TAM) acts as a bridge between the organization’s plans to introduce a new technology and the members’ willingness to accept it. This study aims to extend the technology acceptance model by incorporating dimensions of information technology to determine management performance. This research applied the random sampling approach with the use of questionnaire as the data collection strategy. The questions were put in a Google form and sent to the hotel management through an email. The correlation proved that the competence of information technology, trust in information technology, and usage experience have significant impacts on perceived ease of use and perceived usefulness. Additionally, the result also revealed that perceived ease of use and perceived usefulness have significant impacts on intention to use. Furthermore, intention to use have a significant impact on usage behavior. Finally, usage behavior have a significant impact on management performance.