THE IMPACT ELECTRONIC WORD-OF-MOUTH ON PURCHASE INTENTION / BENSON OBINNA IBE-ENWO; SUPERVISOR: ASSOC. PROF. DR. FIGEN YEŞILADA

Yazar: Katkıda bulunan(lar):Dil: İngilizce Tanım: 42 sheets; 31 cm. Includes CDİçerik türü:
  • text
Ortam türü:
  • unmediated
Taşıyıcı türü:
  • volume
Konu(lar): Tez notu: Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department Özet: ABSTRACT As more and more people find these social networking services engaging, they have become a valuable marketing tool for companies like Facebook and Twitter. These channels are crucial in eWOM communication, and new study is required to fully appreciate the influence they have on consumers' decisions. The purpose of this research is to look into how people's positive eWOM about colleges and universities on social media affects their decision to enroll. The effect of favorable eWOM on consumer intent to buy was studied using an empirical survey. With input from 220 participants, the model was successfully implemented. Positive eWOM spread by users on social networking sites (Facebook and Twitter) was found to have a substantial impact on desire to join. Keywords: Consumer Behavior, Electronic Wom, Social Networks; Facebook; Twitter; Social Networking Services. Purchase Intention, Word of Mouth.
Materyal türü: Thesis

Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department

Includes bibliography (sheets 33-38)

ABSTRACT
As more and more people find these social networking services engaging, they have
become a valuable marketing tool for companies like Facebook and Twitter. These
channels are crucial in eWOM communication, and new study is required to fully
appreciate the influence they have on consumers' decisions. The purpose of this
research is to look into how people's positive eWOM about colleges and universities
on social media affects their decision to enroll. The effect of favorable eWOM on
consumer intent to buy was studied using an empirical survey. With input from 220
participants, the model was successfully implemented. Positive eWOM spread by
users on social networking sites (Facebook and Twitter) was found to have a
substantial impact on desire to join.
Keywords: Consumer Behavior, Electronic Wom, Social Networks; Facebook;
Twitter; Social Networking Services. Purchase Intention, Word of Mouth.

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