Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Health Care Organizations Department

Includes bibliography (sheets 58-62)

ABSTARCT
We are in a new era, despite the fact that health outcomes have improved in low- and
middle-income countries (LMICs) over the previous few decades. Health systems are
being held to a higher level in order to produce better health outcomes and greater
social value as a result of changing health needs, increased public expectations, and
ambitious new health goals. Nevertheless, continuing on the current trajectory won't
be sufficient to meet these needs. High-quality healthcare systems are necessary in
order to consistently deliver care that improves or preserves health, to be respected and
trusted by all, and to adapt to the changing needs of the community.
The value of the human right to health is also disproved since health systems cannot
promote health without providing high-quality care.
Quality of healthcare, accessibility of treatment, patient explanation of the therapy,
good technical skill, Service Quality and Perform ance in Public Health, and patient
happiness have been reinterpreted as dimensions of health care service quality. In his
analysis, over veil related client, employee, and management quality to service quality.
Examined both the non-technical and technical aspects of the service encounters based
on four fundamental factors: the conduct of the physicians, the conduct of the medical
assistants, the administration's effectiveness, and the atmosphere's effectiveness. A
total of 300 respondents with the quantitative method was used to collect data from the
respondent’s questionnaire are method was be used for data collection. The data
suggests that the community is facing financial difficulties, and as a result, most of the
residents are covering the cost of medical care out-of-pocket. Despite this, a significant
number of respondents still prefer to visit hospitals as their first choice when they or a
member of their community is sick. It is likely that many of the respondents are relying
on out-of-pocket spending to cover healthcare expenses because they do not have
adequate insurance coverage.
Keywords: Healthcare, Quality service, utilization, Quality service, accessibility.