FACTORS CONTRIBUTING TO THE HEALTH SERVICEIMPROVEMENT AND PATIENT SATISFACTION IN GALKACYOMEDICAL CENTER AND MODERN HOSPITALS IN MUDUG, REGION SOMALIA / ISHAK OMAR ISSE; SUPERVISOR: ASSOC. PROF. DR. FIGEN YEŞİLADA
Dil: İngilizce 2023Tanım: ix, 54 sheets; 31 cm. Includes CDİçerik türü:- text
- unmediated
- volume
Thesis
| Materyal türü | Geçerli Kütüphane | Koleksiyon | Yer Numarası | Durum | Notlar | İade tarihi | Barkod | Materyal Ayırtmaları | |
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Thesis
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CIU LIBRARY Tez Koleksiyonu | Tez Koleksiyonu | YL 2974 I87 2023 (Rafa gözat(Aşağıda açılır)) | Kullanılabilir | Health Care Organizations Management Department | T3349 | |||
Suppl. CD
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CIU LIBRARY Görsel İşitsel | YL 2974 I87 2023 (Rafa gözat(Aşağıda açılır)) | Kullanılabilir | Health Care Organizations Management Department | CDT3349 |
Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Health Care Organizations Management Department
Includes bibliography (sheets 43-51)
ABSTRACT
The study's overarching goal is to better understand how Galkacyo Medical Center and
Modern hospitals can better serve their patients. The correlation between happy
patients and better healthcare is also explored. Patient satisfaction can only rise if
healthcare providers, hospital facilities, and hospital staff are all at their best.
Therefore, it is crucialfor Somali healthcare to determine the quality of health services
and the factors that contribute to patient satisfaction. Simultaneously, the Somali
population benefits from better hospital service providers as a result of increased
access to high-quality healthcare. The results of this study will also help hospital
administrators, healthcare systems, doctors,nurses, and other health professionals in
Somalia and elsewhere to provide better care to patients. Methodology: The
investigation opted for a numerical strategy. Because of this, a cross-sectional
methodology was employed to compile data on studies conducted by randomly
selected patients at Galkacyo Medical center and Modern hospitals. All patientsat
Mudug Region on Galkacyo Medical Center and Modern hospitals were included in the
study. The study chose 164-sample size... A well-structured questionnaire was
gathered for this study. A standard questionnaire for this type of study would have 28
questions. Somalia's population has a pressing need for enhanced health care services
that leave patients feeling satisfied. In this study, we identified several factors—
response time, wait time, tangibility, empathy, —that can be used to improve
healthcare services and patient satisfaction. Patients are more likely to be happy if they
receive better care. As a result, the quality and competence of the hospital's staff
directly affects the level of patient satisfaction.
Keywords: Health Service Improvement, Patient Satisfaction, Hospital Quality
Improvement