EMPLOYEE INVOLVEMENT IN DECISION MAKING, TRAINING, PAYMENT TIMING AND EMPLOYEE WITHDRAWAL INTENTION: EVIDENCE FROM THE BANKING SECTOR OF SIERRA LEONE / ALHAJI MOHAMED LAMIN KARGBO; SUPERVISOR: ASST. PROF. DR. STEVEN W. BAYIGHOMOG

Yazar: Katkıda bulunan(lar):Dil: İngilizce 2023Tanım: ix, 63 sheets: table; 30 cm. 1 CD ROMİçerik türü:
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Konu(lar): Tez notu: Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department Özet: ABSTRACT The purpose of this study was to determine which of four separate factors—employee involvement, training, payment timing, and employee withdrawal intention—contributed the most to an improvement in the overall level of service provided by the banking industry in Sierra Leone. In order to obtain data from 500 employees, we employed a method called simple random selection. From those employees, we collected 222 valid structured questionnaires for the purpose of analysis. As part of this investigation, a revised version of the Multi-Factor Banking Questionnaire was developed in order to carry out an analysis of the banking industry. A Likert scale was used to evaluate employees' capacity to effectively switch to service, and their scores were given accordingly. In order to conduct a thorough analysis of the data, both descriptive and inferential statistics were applied. We used Pearson's correlation and regression analyses to ensure that the inferential statistics we derived from the data we gathered were in line with the presumptions underlying this investigation. This was accomplished by correlating the data with itself using regression analysis. According to the findings of this study, the banking industry is associated in a way that is both positive and negative with the performance of employees, which in turn has an effect on the quality of service provided in the workplace. The findings of this study lend substantial credence to the investigator's advice that the service industry be prioritized as a productive banking sector. Keywords: Employee Involvement, Training, Payment Timing and Withdrawal Intention
Materyal türü: Thesis
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Suppl. CD Suppl. CD CIU LIBRARY Görsel İşitsel Tez Koleksiyonu YL 3265 K37 2023 (Rafa gözat(Aşağıda açılır)) Kullanılabilir Business Administration Department CDT3659
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Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department

Includes References (sheets 53-58)

ABSTRACT
The purpose of this study was to determine which of four separate factors—employee involvement, training, payment timing, and employee withdrawal intention—contributed the most to an improvement in the overall level of service provided by the banking industry in Sierra Leone. In order to obtain data from 500 employees, we employed a method called simple random selection. From those employees, we collected 222 valid structured questionnaires for the purpose of analysis. As part of this investigation, a revised version of the Multi-Factor Banking Questionnaire was developed in order to carry out an analysis of the banking industry. A Likert scale was used to evaluate employees' capacity to effectively switch to service, and their scores were given accordingly. In order to conduct a thorough analysis of the data, both descriptive and inferential statistics were applied. We used Pearson's correlation and regression analyses to ensure that the inferential statistics we derived from the data we gathered were in line with the presumptions underlying this investigation. This was accomplished by correlating the data with itself using regression analysis. According to the findings of this study, the banking industry is associated in a way that is both positive and negative with the performance of employees, which in turn has an effect on the quality of service provided in the workplace. The findings of this study lend substantial credence to the investigator's advice that the service industry be prioritized as a productive banking sector.
Keywords: Employee Involvement, Training, Payment Timing and Withdrawal Intention

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