Thesis (Msc) - Cyprus International University. Institute of Graduate Studies and Research Health Care Organizations Management

Includes bibliography (sheets 45-51)

The purpose of this study was to evaluate the relationship between job characteristics (i.e., perceived job demand, social support, job control and organizational justice) on the employee well-being in Garissa referral hospital. In addition, this study also examined the moderating effects of employee demographic characteristics on those relationships. The study adopted a descriptive cross-sectional survey to collect a wide range of data on health workers in the hospital. The survey questionnaire was designed to obtain responses from the participants. A total of 150 questionnaires were distributed to the health workers from different departments of the hospital. 147 usable questionnaires were returned, yielding a response rate of 98%. The data were analysed using multiple regression analysis and descriptive statistics. Contrary to our expectations, the results indicated that job demand is positively related to employee wellbeing. Social support and organizational justice were also positively and significantly related to employee well-being. Despite the fact that different types of job characteristics are often been perceived as having a strong internal or external motivational potential to boost employee well-being (Bakker & Schaufeli, 2008), the results of the present study revealed that not all components of job characteristics will act in the similar patterns in predicting employee well-being. This study shows that systematic training programs are needed to enhance more supportive organizational justice practices. Besides, efforts to promote prestige image of the hospital is likely to bear fruitful results in enhancing the employee well-being. In addition, the management should assist employees in achieving greater balance between their work and personal life through work life policies and programs. Last but not least, the limitations of the present study and some suggestions for future research are discussed as well.