Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Health Care Organizations Management

Patient centered care is said to be accessible, collaborative and well-coordinated with
an ultimate goal to improve individual health outcomes and drive patient satisfaction.
This study therefore seeks to evaluate patient experience as a measure of the degree
of patient-centeredness and a dimension of quality primary health care delivered in
TRNC. By adopting a suitable research design, data will be randomly collected from
over 300 international university students across several campuses on the island of
TRNC. Data will be analyzed via the Statistical tool – IBM SPSS for comprehensive
analysis, including descriptive statistics and a t-test to discern disparities between
public and private hospitals in the TRNC.
The findings of the study show that the perception of the quality of health care in the
TRNC does not meet up to maximum expectation and disparities in patient
experiences exists between healthcare settings. By computing the SERVQUAL
components, this study provides unique insights on the quality of care provided by
both public and commercial (private) hospitals. Notably, the findings reveal that
private hospitals outperform public (government) hospitals in all SERVQUAL model
attributes.
Understanding patient opinions and increasing care quality are crucial as the
healthcare sector evolves. This study not only supports the SERVQUAL model's
applicability in TRNC's healthcare system, but it also provides a more nuanced
understanding of patient experience discrepancies between public and private
hospitals. Finally, these discoveries lay the groundwork for future initiatives aimed at
improving patient-centered care and the overall quality of healthcare services in the
TRNC