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Impact of workforce diversity on a business organization's non-financial performance, with moderation by leadership style and perceived organizational support Eugene Saltson; Supervisor: Ergün Özgür

Yazar:

Saltson, Eugene

Katkıda bulunan(lar):

Supervisor: Özgür, Ergün

Dil: İngilizce Yayın ayrıntıları:Nicosia Cyprus International University 2014Tanım: X, 110 p. table 30.5 cm CDİçerik türü:

text

Ortam türü:

unmediated

Taşıyıcı türü:

volume

Konu(lar):

Eksik içerik

1 CHAPTER 1. INTRODUCTION

4 CHAPTER 2: LITERATURE REVIEW

4 MEASUREMENTORGANIZATION'S PERFORMANCE

5 Non-Financial Performance Measurement

8 WORKFORCE DIVERSITY

12 Discussions Related to Workforce Diversity

12 Benefits and Disadvantages

15 Managing Diversity

19 PERCEİVED ORGANIZATIONAL SUPPORT

23 Developing POS Among Employees

25 LEADERSHIP STYLES

28 Leadership Styles and Resolving Conflicts

34 CHAPTER 3: METHODOLOGY

34 CONCEPTUAL AND THEORETICAL FRAMEWORK

37 INSTRUMENT

37 Measurements Non-Financial Performance

38 Measuring Diverse Workforce

39 Measuring POS

40 Measuring Leadership Style

41 PROCEDURE FOR DATA COLLECTION

42 THE POPULATION AND SAMPLE USED

43 CHAPTER 4: FINIDINGS

43 RESPONDENTS DEMOGRAPHIC ANALYSIS

43 Gender

46 Age

48 Tenure

51 Total Tenure

54 FACTOR AND RELIABILITY ANALYSIS

56 CORRELATION ANALYSIS OF VARIABLES

57 ANOVA ANALYSIS OF ORGANIZATIONS

59 RESULTS

59 Hypothesis 1a

60 Hypothesis 1b

61 Hypothesis 2a

62 Hypothesis 2b

63 Hypothesis 3ai

64 Hypothesis 3a.ii

65 Hypothesis 3b. i

66 Hypothesis 3b.ii

68 CHAPTER 5: CONCLUSION, DISCUSSION,LIMITATIONS AND FUTURE RESEARCHES

68 CONCLUSION AND DISCUSSIONS

73 LIMITATIONS AND FUTURE RESEARCHES

73 LIMITATIONS

74 FUTURE RESEARCHES

78 REFERENCES

Özet: ' ABSTRACT The study investigated the impact of workforce diversity on a business organization's non-financial performance, with moderation from leadership style and perceived organizational support. Leadership style was measured by two factors (charismatic and transformational leadership styles) as well as non-financial performance (internal and external non-financial performance). Workforce diversity was measured with Miville-Guzman Universality-Diversity Scale-Short (M-GUDS-S) by Fuertes et al. (2000), and non-financial performance was measured by the scale developed by De Cieri et al. (2010). Also, Perceived Organizational Support was measured by the scale from Eisenberger et al. (1986). Additionally, "Multifactor Leadership Questionnaire" by Bass (1985) was used for the measurement of leadership styles. The study adopted a quantitative methodology to analyse three hypotheses using 120 respondents from three organizations (a bank, hospital and telecommunication company) in Lefkoşa, North Cyprus. By using SPSS 16.0 version, statistical methods like one-way ANOVA, correlations and regression analyses (with moderation effects) were used to analyse the data to arrive at the outcome. The results led to the support of the main hypothesis that workforce diversity has an impact on an organization's internal and external non-financial performance. The hypotheses that sought to measure the impact of POS and leadership style (charismatic and transformational leadership) as moderating variables on both aspects of non-financial performance measures were rejected. The study contributes to the field of workforce diversity and non-financial performance, and sets foundations for further researches with the moderation analyses it adds. Organizations are also encouraged to take workforce diversity serious because of the potential benefits attached to its effective management. Key words: Diversity, POS, leadership style, performance measures, non-financial performance measures. '

Materyal türü:

Thesis

Mevcut ( 1 )
Başlık notları ( 48 )

Mevcut
Materyal türü	Geçerli Kütüphane	Koleksiyon	Yer Numarası	Durum	Notlar	İade tarihi	Barkod	Materyal Ayırtmaları
Thesis	CIU LIBRARY Tez Koleksiyonu	Tez Koleksiyonu	YL 384 S25 2014 (Rafa gözat(Aşağıda açılır))	Kullanılabilir	Business Administration Department		T424

Toplam ayırtılanlar: 0

CIU LIBRARY raflarına göz atılıyor, Raftaki konumu: Tez Koleksiyonu, Koleksiyon: Tez Koleksiyonu Raf tarayıcısını kapatın(Raf tarayıcısını kapatır)

Önceki	Kullanılabilir kapak resmi yok	Kullanılabilir kapak resmi yok	Kullanılabilir kapak resmi yok	Kullanılabilir kapak resmi yok	Kullanılabilir kapak resmi yok	Kullanılabilir kapak resmi yok	Kullanılabilir kapak resmi yok	Sonraki
Önceki	YL 381 K27 2008 Qualitative survey of packaging in diary products industry and the feasibility of the Turkish foodstuff codex criteria: Case study of Sakıpağa dairy incorporated	YL 382 K97 2006 A research about november 2000 and february 2001 Crises in Turkey	YL 383 A77 2014 A study on deductive and inductive approaches in teaching grammar to Iraqi learners of English	YL 384 S25 2014 Impact of workforce diversity on a business organization's non-financial performance, with moderation by leadership style and perceived organizational support	YL 385 W27 2014 Identifying the "Local" in a globalized world An analysis of Southern African hip hop music and its appropriation of American rap	YL 386 M97 2014 An investigation into the vocabulary teaching techniques used by Iraqi teachers of English in line with book 11th, Sunrise series	YL 387 K29 2014 Understanding the international students' perspectives towards entrepreneurship and new venture creation in North Cyprus	Sonraki

Includes CD

Includes references. (78-84 p.)

' ABSTRACT The study investigated the impact of workforce diversity on a business organization's non-financial performance, with moderation from leadership style and perceived organizational support. Leadership style was measured by two factors (charismatic and transformational leadership styles) as well as non-financial performance (internal and external non-financial performance). Workforce diversity was measured with Miville-Guzman Universality-Diversity Scale-Short (M-GUDS-S) by Fuertes et al. (2000), and non-financial performance was measured by the scale developed by De Cieri et al. (2010). Also, Perceived Organizational Support was measured by the scale from Eisenberger et al. (1986). Additionally, "Multifactor Leadership Questionnaire" by Bass (1985) was used for the measurement of leadership styles. The study adopted a quantitative methodology to analyse three hypotheses using 120 respondents from three organizations (a bank, hospital and telecommunication company) in Lefkoşa, North Cyprus. By using SPSS 16.0 version, statistical methods like one-way ANOVA, correlations and regression analyses (with moderation effects) were used to analyse the data to arrive at the outcome. The results led to the support of the main hypothesis that workforce diversity has an impact on an organization's internal and external non-financial performance. The hypotheses that sought to measure the impact of POS and leadership style (charismatic and transformational leadership) as moderating variables on both aspects of non-financial performance measures were rejected. The study contributes to the field of workforce diversity and non-financial performance, and sets foundations for further researches with the moderation analyses it adds. Organizations are also encouraged to take workforce diversity serious because of the potential benefits attached to its effective management. Key words: Diversity, POS, leadership style, performance measures, non-financial performance measures. '