Performance evaluation A reseach on performance evaluation process of five star hotels in TRNC İbrahim Ecer; Supervisor: Tarık Atan
Dil: İngilizce Yayın ayrıntıları:Nicosia Cyprus International University 2014Tanım: VI, 133 p. figure, table 30.5 cm CDİçerik türü:- text
- unmediated
- volume
Thesis
| Materyal türü | Geçerli Kütüphane | Koleksiyon | Yer Numarası | Durum | Notlar | İade tarihi | Barkod | Materyal Ayırtmaları | |
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Thesis
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CIU LIBRARY Tez Koleksiyonu | Tez Koleksiyonu | YL 413 E34 2014 (Rafa gözat(Aşağıda açılır)) | Kullanılabilir | Business Administration Department | T454 |
CIU LIBRARY raflarına göz atılıyor, Raftaki konumu: Tez Koleksiyonu, Koleksiyon: Tez Koleksiyonu Raf tarayıcısını kapatın(Raf tarayıcısını kapatır)
Includes CD
Includes bibliography (114-121 p.)
'ÖZ Günümüzde gerek kamu sektöründe gerekse de özel sektörde yer alan kuruluşlar, tüm alanlarda olduğu gibi hızlı bir değişim ve dönüşüm süreci içine girmişlerdir. Bu süreçte başarılı olabilmeleri, sahip oldukları insan kaynaklarının kalitesine bağlıdır. İnsan kaynaklarını etkili şekilde yöneten ve kullanan kuruluşların, bunu başaramayanlara göre gelecekte daha başarılı olacakları kaçınılmazdır. İnsan kaynaklarının etkili şekilde yönetilebilmesi için performans değerlendirme sürecinin dinamik tutulması gereklidir. Çalışan performanslarının değerlendirilmesi insan kaynakları yönetimi konusunda önemli bilgiler vermektedir. Bunun öneminden yola çıkılarak bu çalışmanın amacı; "mevcut performans değerlendirme faaliyetlerini ortaya koymak ve KKTC'deki beş yıldızlı otellerde uygulanan performans değerlendirme sürecini tespit etmek" olarak belirlenmiştir. Bu amaçla, KKTC'de beş yıldızlı otellerdeki performans değerlendirme faaliyetlerinin hâlihazırdaki durumu ve gelecekte nasıl yapılması gerektiği ile ilgili konular araştırıldığı için betimsel araştırma yöntemi kullanılmıştır. Çalışmada insan kaynakları müdürlerine birebir görüşme yoluyla Cronbach Alfa değeri 0,88 olan bir anket uygulanmıştır. Araştırmanın sonucunda, örgütün yapısı, kültürü ve çalışanların beklentilerine göre farklı yöntemlerin kullanıldığı performans değerlendirme sürecinin, otel işletmelerindeki çalışanlar ve insan kaynakları müdürleri yönünden önemli bir yere sahip olduğu görülmüştür. Bundan sonra yapılacak insan kaynakları yönetimi çalışmalarında performans değerlendirmenin ön plana alınması gerektiği savunulmuştur. Anahtar Kelimeler: İnsan Kaynakları Yönetimi, Beş Yıldızlı Oteller, Performans Değerlendirme Süreci. ABSTRACT Currently, as all other areas, institutions within public and private sector have entered a fast paced transition process. In this process, their success depends on the quality of their human resources. Institutions that direct human resources efficiently are inevitably more successful than those who do not. It is necessary to keep the performance evaluation process dynamic in order to efficiently manage human resources. Performance evaluation provides crucial information about human resources management. Accordingly, the purpose of this study is to "reveal existing performance evaluation activities and determine the applied performance evaluation activities in five-star hotels of TRNC". With this purpose, descriptive research method is used, as existing performance evaluation activities of five-star hotels in TRNC and how they should be executed in future is researched. In the study, a survey with the Cronbach Alpha value of 0,88 is applied to the human resources managers through one-on-one sessions. As a result of the research, it is observed that performance evaluation process, which is executed through different methods in relation with the organization structure, culture, and staff expectations, holds an important position for the employees and human resources managers. It is asserted that performance evaluation should be prioritized in the future human resources management practices. Key Words: Human Resources Management, Five-Star Hotels, Performance Evaluation Process.'
CHAPTER 1 INTRODUCTION
1 Purpose of the Study
2 Study Plan
CHAPTER 2
PERFORMANCE ASSESSMENT
3 Performance Concept
3 Definition of Performance
4 Factors effecting the performance
5 Concept of Performance Assessment
6 Definition of Performance Assessment
7 Historical Development Assessment
9 Significance of Performance Assessment Activities
10 Objectives of Performance Assessment Activities
12 Objectives Related to Assessment
13 Objectives Related to Improvement
14 Properties of performance Assessment Activity
14 Factors Influencing the Sucess of Performance Assessment Activity
16 Benefits of Performance Assessments Activity
16 Benefits of Performance Assessment Activity for Administrators
17 Benefits of Performance Assessment Activity for Employees
19 Benefits of Performance Assessment Activity for the Organization
19 Performance Assessment Scales
20 Objectives Performance Indıcators
20 Subjectives Performance Indicators
21 Performance Management System
CHAPTER 3
PERFORMANCE ASSESSMENT PROCESS, METHODS AND ASSESSEMNTS ERRORS
24 Performance Assessment Process
25 Determination of Performance Criteria
26 Factors to Take into Account in Selecting Performance Criteria
27 Classification of Performance Criteria
27 Criteria Based on Personality Traits
28 Criteria Based on Behaviors
28 Criteria based on Output and Results
29 Determination of Performance Standards
30 Types of Prformance Standards
30 Comparative Standards
30 Absolute Stamdards
31 Determination of Performance Assessments Intervals
32 Determination of People who will Fufill Performance Assessment
32 Assessments Performed by a Commitee of Administrators
33 Self Assessments
35 Assessment Performed by Colleagues
35 Assessment Performance by Colleagues
35 Assessment Performed by Customers
36 Assessments Performed by Subordinates
36 Assessments Performed by an External Individual or Institution
37 Determination of Performance Assessment Interviews
38 Training of Individual who Will Fulfil Performance Assessment
38 Assessment Error Training
39 Assessment Accuracy Training
39 Performance Assessments Interviews
42 Evaluation of Performance Assessments system
43 Performance Assessment Methods
43 Compaarative Assessments Methods
44 Ordering method
45 Paired Comparison Method
45 Mandatory Distribution Method
46 Composition Method
47 Graphic Rating Scale
48 Critical Incidents Methods
50 Marking List Method
50 Weighed Marking List Method
52 Mandatory Choice Method
53 Behavioral Assessment Scale
54 Approach Based on Individual Performance Standards
54 Direct Indexibg Method
55 Standard Method
56 Assessments Method by Objectives(Targets)
56 360 Degree Feedbacks Method
58 Advantages of 360 Degree Feedback System
59 Disadvantages of 360 Degree Feedbacks System
59 Computerized Performance Assessments Method
61 E-Performance Assessment Method
62 Errors Observed In The Process of Performance Assessments
62 The Halo Effect
63 Tendency to Specific Grades/Scores
63 Influence of Recent Past Incidents
64 Contrast Errors
64 Personal Bias and Non Objectivity
64 Liken to or Distinguish from Yourself Error
65 Stratgies to Prevent Errors During The Performance Assessment
65 Performance Based Wage System
66 Properties That Performance Based Wage System Should Possess
67 Types of Performance Based Wage System
67 Wage Based on Indıvıdual Performance
67 Wage Based on Team Performance
68 Wage Based on Organizational Performance
CHAPTER 4
DEFINITION, PROPERTIES,CLASSIFICATION OF HOTEL BUSINESSES AND FIVE-STAR HOTEL BUSINESSES IN KKTC
69 Definition and Properties of the Business
69 Classification of Hotel Business
69 Hotel Business Based on the Size
70 Classfication of Hotel Businesses In Terms of Star Standards
71 One-Star Hotel Businesses
71 Two-Star Hotel Businesses
71 Three-Star Hotel Businesses
72 Four-Star Hotel Businesses
73 Five-Star Hotel Businesses
CHAPTER 5
A RESEARCH ON THE PROCESS OF PERFORMANCE EVALUATION OF THE FIVE-STAR HOTEL EMPLOYEES
76 Purpose and Significance of the Research
76 Research Population and Sampling
77 Methodology of the Research
77 Gathering and Analyzing Data
78 Research Questions
78 Questions Regarding the Hotel Businesses
78 Questions Regardings the Performance Evaluation Activities in Hotel Businesses
80 Questions Regardings the Demographic Qualities of the Human Resources Managers
80 Findings
80 Analysis of the Data about the Hotel Businesses
82 Analysis of the Data about the Performance Evaluation Activities in Hotel
105 Analyzing Data Regarding the Demographic Qualities of the Human Resources Managers
CHAPTER 6
108 CONCLUSION
114 BIBLIOGRAPHY
121 RESEARCH SURVEY