AU  - Lovelock,Christopher H. 
TI  - Managing services: Marketing, operations and human resources
SN  - 0135447011
U1  - 658 LOV 
PY  - 1992///
CY  - USA
PB  - Prentice Hall
KW  - Service industries - Management
KW  - Hizmet sektörleri -- Yönetim
KW  - Business
KW  - İşletme
N1  - Includes index(461-472 p.)
ER  -