Chinomso, Johnson

CUSTOMER RELATIONSHIP MANAGEMENT STRATEGY TO DETERMINE CUSTOMER SATISFACTION / JOHNSON CHINOMSO; SUPERVISOR: ASSOC. PROF. DR. ORHAN ULUDAĞ - 69 sheets; 31 cm Includes CD

Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Tourism and Hotel Management Department

Includes bibliography (sheets 48-60)


Customer relations--Management--Dissertations, Academic
Consumer satisfaction--Dissertations, Academic