Gbenga, Olapade Lawrence

THE IMPACT OF ONLINE ADVERTISEMENT ON CONSUMER PURCHASE BEHAVIOR / OLAPADE LAWRENCE GBENGA; SUPERVISOR: ASST. PROF. DR. HASAN RÜSTEMOĞLU - 66 sheets; 31 cm. Includes CD

Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Economics Department

Includes bibliography (sheets 61-63)

ABSTRACT
Research evidence has shown that most bank users in Ibadan metropolis have not
adequately adopted online transactions even when they are aware of its existence. This
study, therefore investigated the impact of online advertising on consumer purchase
behaviour of First Bank of Nigeria products. The extent to which online advertising
influences consumer brand awareness, customer purchase behaviour and customer
brand recall of First Bank products are the research objectives. The scope of the study
is the impact of online advertising in First Bank of Nigeria in Ibadan Metropolis.
Population of the study is all customers of 6 branches of First Bank Nigeria who are
educated and are connected to the internet. Data have collected using a self-designed
questionnaire and purposive sampling technique was adopted to select 50 customers
per branch for the administration of questionnaires and 286 questionnaire responses
were retrieved. Content validity was conducted to sort out for consistency of the
instrument and reliability was achieved using Cranach’s alpha and a value of 0.810
was arrived at. Findings revealed online advertising significantly influences customer
brand awareness of First Bank Nigeria products. It was also discovered that online
advertising has little significant influence on consumer purchase behaviour.
Furthermore, online advertising has significant influence on consumer brand recall of
First Bank products. The study recommends that the banks should design their online
advertising in attractive texts, images and even videos to create better awareness of
their various products. In addition, financial institutions which have not adopted online
advertising must key into it to foster consumer brand awareness and patronage.
Keywords: Consumer Brands Awareness, Content Analysis, Financial Institution,
Online Advertisement, Products, Purchase Behaviour.


Consumer behavior --Dissertations, Academic
Finance companies--Dissertations, Academic
Brand choice --Dissertations, Academic
Advertising--Dissertations, Academic