THE IMPACT OF ORGANIZATIONAL CLIMATE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON EMOTIONAL INTELLIGENCE IN PRIVATE HOSPITALS /
DOREEN MEJAME NGOME; SUPERVISOR: PROF. DR. MUSTAFA SAĞSAN
- VIII, 50 sheets; 31 cm. Includes CD
Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department
Includes bibliography (sheets 35-44)
ABSTRACT The aim of this study is to examine the influence of organizational climate and organizational citizenship behavior on emotional intelligence in private hospitals. The term organizational climate can be described as an agreement regarding the behaviors of its employees. It includes efforts to achieve efficiency, a zero-defect result, a focus on the result, and employee interest, as well as creativity and accuracy in the performance of employees' responsibilities. Meanwhile, organizational citizenship behavior is described as the way people interact within the organization. And Davis, et al., (2020) viewed emotions as an intense disturbance of an individual. Another modern scholar also defines emotions as a response that is not organized resulting from a non-effective adjustment of an individual, this means emotions is seen as a cause for complete loss of brain actions. Therefore, all these three variables were examined. However, two hypotheses were developed in order to determine how organizational climate (OC) and Organizational citizenship behavior (OCB) affected emotional intelligence (EI) in private hospitals in Cameroon. The study revealed that only one of the hypotheses which is hypothesis one (H1): “There is a positive impact of organizational climate on emotional intelligence”: “was rejected while only hypothesis two (H2): ‘There is a positive impact of organizational citizenship behavior on emotional intelligence.” Was accepted. Keywords: Emotional Intelligence; Organizational citizenship behavior; Organizational climate;