TY  - BOOK
AU  - Ngome,Doreen Mejame
AU  - Sağsan,Mustafa
TI  - THE IMPACT OF ORGANIZATIONAL CLIMATE AND  ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON  EMOTIONAL INTELLIGENCE IN PRIVATE  HOSPITALS
PY  - 2023///
KW  - Emotional intelligence
KW  - Dissertations, Academic
KW  - Organizational behavior
KW  - Corporate culture
N1  - Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department; Includes bibliography (sheets 35-44)
N2  - ABSTRACT
The aim of this study is to examine the influence of organizational climate and 
organizational citizenship behavior on emotional intelligence in private hospitals. The 
term organizational climate can be described as an agreement regarding the behaviors 
of its employees. It includes efforts to achieve efficiency, a zero-defect result, a focus 
on the result, and employee interest, as well as creativity and accuracy in the 
performance of employees' responsibilities. Meanwhile, organizational citizenship 
behavior is described as the way people interact within the organization. And Davis, 
et al., (2020) viewed emotions as an intense disturbance of an individual. Another 
modern scholar also defines emotions as a response that is not organized resulting from 
a non-effective adjustment of an individual, this means emotions is seen as a cause for 
complete loss of brain actions. Therefore, all these three variables were examined.
However, two hypotheses were developed in order to determine how organizational 
climate (OC) and Organizational citizenship behavior (OCB) affected emotional 
intelligence (EI) in private hospitals in Cameroon. 
The study revealed that only one of the hypotheses which is hypothesis one (H1): 
“There is a positive impact of organizational climate on emotional intelligence”: “was 
rejected while only hypothesis two (H2): ‘There is a positive impact of organizational 
citizenship behavior on emotional intelligence.” Was accepted.
Keywords: Emotional Intelligence; Organizational citizenship behavior; 
Organizational climate
ER  -