TY  - BOOK
AU  - Ngome,Sita Scott Mekang
AU  - Uludağ,Orhan
TI  - COVID-19 STRESS AND COUNTERPRODUCTIVE  WORK BEHAVIOUR OF HOTEL EMPLOYEES
PY  - 2023///
KW  -  COVID-19 Pandemic, 2020-
KW  - Dissertations, Academic
KW  - Work
KW  - Mood (Psychology)
N1  - Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Tourism and Hotel Management Department; Includes bibliography (sheets 49-62)
N2  - ABSTRACT
The COVID-19 pandemic has brought about significant changes in the lives of 
employees, leading to increased stress and mental health issues. This study explores 
the relationship between COVID-19 stress (CS), negative mood (NM), and 
counterproductive work behavior (CWB) among 230 employees in the Cameroon 
hospitality industry. The findings reveal that CS can result in negative mood states and 
emotional instability, leading to a decline in psychological well-being. Moreover, high 
levels of CS are associated with increased CWB, possibly due to the negative 
emotional response caused by stress. Employees may engage in CWB as a coping 
mechanism to alleviate negative feelings. Additionally, NM is found to be positively 
related to CWB, and it acts as a potential mediator in the CS-CWB relationship. 
Employees experiencing high NM are more likely to engage in CWB, which may be 
a result of emotional instability triggered by stress. The study suggests that 
organizations should implement measures to reduce CS and stress levels among 
employees, such as providing flexible scheduling and stress management training. 
Longitudinal studies are recommended to better understand the causal pathways and 
dynamics between the variables. The limitations of this study, including the use of 
cross-sectional data, call for future research utilizing diverse research techniques and 
sources of information. The theoretical implications highlight the role of social 
exchange theory, transactional theory, and affective events theory in understanding the 
relationships between CS, NM, and CWB. From a managerial perspective, 
organizations can benefit from the findings by implementing strategies to reduce stress 
and CWB, ultimately improving employee well-being and productivity. Overall, the 
COVID-19 pandemic has significantly impacted employees' stress levels, NM, and 
CWB in the hospitality industry, emphasizing the need for effective management and 
support during crisis situations.
Keywords: Cameroon, Counterproductive Work Behavior, COVID-19 Stress, Hotel, 
Negative Mood

ER  -