Kaplan, Robert S. STRATEGY MAPS / CONVERTING INTANGIBLE ASSETS INTO TENGIBLE OUTCOMES Robert S. Kaplan, David P. Norton - 454 pages; 24 cm. ISBN: 1591391342 Subjects--Topical Terms: Strategic planningIntangible property--ManagementHuman capitalManagement Dewey Class. No.: 658.4012 / K27 2004