THE MEDIATING EFFECT OF CUSTOMER-BASED BRAND EQUITY ON THE RELATIONSHIP BETWEEN PLANNED CUSTOMER BEHAVIOR AND THE INTENTION TO PURCHASE COUNTERFEIT PRODUCTS /
A CASE STUDY OF THE CITY BUILDERS OF LIBERIA
KORPO KARMO; SUPERVISOR: ASSOC. PROF. DR. FİGEN YEŞİLADA
- viii, 56 sheets; 31 cm. 1 CD-ROM
Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department
Includes bibliography (sheets 42-51)
ABSTRACT The impact of counterfeit products has grown exponentially in Liberia, and it has become a global phenomenon. The study aimed to find the mediating effect of customer-based brand equity on the relationship between planned behavior and the intention to purchase counterfeit products. The study aimed to find the mediating effect of customer-based brand equity on the relationship between subjective norms, behavioral control, and attitude and intention to purchase counterfeit products. The study used a descriptive research design to formulate the research problem, collect data, and analyze the data to solve the identified problem. The study used the Cochran formula to calculate the sample size, and the final sample size comprised 384 City Builder of Liberia customers. The study used electronic questionnaires to collect the data, and the sampling technique used was a snowball, where initial contacts were made, and the initial contacts were asked to reach other contacts. The study used bootstrapping analysis to perform the mediating analysis with a bootstrap sample of 5000 and a 95% confidence interval with the help of AMOS software. The results from the mediating analysis show that customer-based brand equity has no mediating effect on the relationship between subjective norms and the purchase intention of counterfeit products. The study found that customer-based brand equity has no mediating effect on the relationship between behavioral control and the purchase intention of counterfeit products. The study revealed that customer-based brand equity fully mediates the relationship between attitude and the purchase intention of counterfeit products. Keywords: Attitude, Behavioral control, City builder of Liberia, Customer based brand equity, Planned customer behavior