TY  - BOOK
AU  - George,James Abraham
AU  - Safavi,Homayoun Pasha
TI  - TRANSFORMATION, TRANSACTION, AUTHORITARIAN AND LASSEZ-FAIRE  LEADERSHIPS AND SERVICE-SALES AMBIDEXTERITY
PY  - 2023///
KW  - Leadership
KW  - Dissertations, Academic
KW  - Service industries
KW  - Management
N1  - Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department; Includes bibliography (sheets 73-87)
N2  - ABSTRACT
The goal of this research was to identify the contributions of four distinct leadership 
styles (transactional, transformational, authoritative, and Laissez-faire) and servicesales ambidexterity to an improvement in the quality of goods at Jolaks Manufacturing 
Company Limited. Simple random selection was used to collect data from 250 
employees, and from those, 180 valid structured questionnaires were collected for 
analysis. A modified version of the Multi-Factor Leadership Questionnaire was 
created for this research in order to assess leadership styles. Leaders' ability to 
effectively switch between service and sales was evaluated using a Likert scale. 
Descriptive and inferential statistics were utilized to examine the data. In order to 
provide the inferential statistics of the data acquired in a way that is consistent with 
the assumptions of this study, Pearson's correlation and regression analysis were 
utilized.
The results show that the types of leadership discussed in this research all have a 
positive correlation with employee performance, which in turn influences service-sales 
ambidexterity in the workplace. The results of this study provide strong support for 
the investigator's recommendation of service-sales ambidexterity as an effective 
leadership style for the workplace.
Keywords: Authoritarian, Laissez-faire Leadership Styles and Service-Sales 
Ambidexterity, Transaction, Transformation
ER  -