Ayimboh, Edith Carole <br/><br/>
ASSESSING PATIENT SATISFACTION WITH THE  QUALITY OF NURSIG CARE AT THE MBINGO  BAPTIST HOSPITAL IN THE NORTH WEST REGION  OF CAMEROON / 
EDITH CAROLE AYIMBOH; SUPERVISOR: DR. HOMAYOUN PASHA SAFAVI 
 - xi, 73 sheets;  31 cm.  1 CD-ROM 
<br/><br/>Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Health Care Organizations Management Department 
<br/><br/>Includes bibliography (sheets 67-69) 
<br/><br/> ABSTRACT<br/>Cameroon implemented different health policies, such as the Health Sector Strategy <br/>(HSS) 2016 - 2027. This was aimed at achieving Universal Health-care Coverage by <br/>2035. The implementation of various health policies aimed to improve healthcare <br/>quality. As of 2016, healthcare service accessibility stood at 2.19 health facilities per <br/>10,000 indigents (MOPH 2018). In 2018, the WHO reported that 20% of the health <br/>sector in Cameroon was funded by foreign aid. The healthcare sector faced numerous <br/>challenges, including malpractices and discrepancies in the quality of services <br/>rendered. This study investigated the factors that influenced patient satisfaction with <br/>the quality of nursing care at the Mbingo Baptist Hospital in the North West Region <br/>of Cameroon. The study was conducted in a private hospital, Mbingo Bamenda. A <br/>quantitative research design was employed, and data were collected using a <br/>structured questionnaire from a sample of 150 patients in the hospital. The <br/>questionnaire assessed various factors, including the clarity of information and <br/>instructions provided by nurses, the involvement of patients' family or friends in their <br/>care, and the recognition of patient opinions. Statistical analysis (Descriptive analysis, <br/>frequency, regression, and correlation) was conducted to examine the relationship <br/>between these factors and patient satisfaction using SPSS version 25. The findings <br/>indicated that factors such as information clarity, involvement of family or friends, <br/>and recognition of patient opinions did not have a statistically significant effect on <br/>patient satisfaction. These results were consistent with previous studies in the field. <br/>The findings of this study contributed to the existing body of literature and had <br/>implications for nursing practice. Recommendations included improving <br/>communication skills, fostering patient-centered care, and implementing quality <br/>improvement initiatives to enhance patient satisfaction with nursing care.<br/>Keywords: Bamenda, Nursing Care, Patient Satisfaction, Quality of Care 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Nursing --Dissertations, Academic<br/> Patient satisfaction--Dissertations, Academic