ASSESSING THE IMPACT OF JOB SATISFACTION, ORGANIZATIONAL INCENTIVES AND WORKPLACE CULTURE ON JOB PERFORMANCE IN THE HOSPITALITY INDUSTRY /
CASE STUDY OF NIGERIA
LAMI GARBA AJIYA; SUPERVISOR: Dr. Marjan Kamyabi
- ix, 60 sheets; 31 cm. 1 CD-ROM
Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Tourism and Hotel Management Department
Includes bibliography (sheets 44-56)
ABSTRACT This study examines the relationship between organizational incentives, workplace culture, and job performance in Nigeria's hospitality sector. The research made used of a hypothetical deductive research approach and deployed quantitative methodology. 123 respondents who work in Nigeria's hospitality sector were chosen at random from a pool of respondents who completed a Structure questionnaire. Smart PLS 6.0 was used to analyze the data and test the research hypothesis. The investigation is accomplished by three hypotheses in which the job satisfaction had a positive and significant relation with job performance, (β= 0.69; t=14.12; p<.05). But the effect of both organizational incentive and workplace culture on job performance was positive but insignificant. This discrepancy in result is agreement with other research and these two variable has produce similar result in other countries were incomes are low and there is a general lack of incentives or no incentives at all and work cultures and condition are general poor as labor force exceed job opportunities especially in a young industry like hospitality. This study recommends that business proprietors in Nigeria's hospitality industry should pursue education. And incorporate global quality standards and best practices in terms of human resource management which would go a long way to improve workplace conditions and encourage employees so as to increase productivity and revenue of their companies. Keywords Organizational incentives, Job performance, job satisfaction, Workplace culture.