TY  - BOOK
AU  - Akinyemi,Maureen Olohita
AU  - Safavi,Homayoun Pasha
TI  - THE MEDIATING ROLE OF PATIENT SAFETY CULTURE ON THE INFLUENCE OF SERVICE QUALITY ON PATIENT SATISFACTION IN KOSOFE LCDA HOSPITAL, LAGOS, NIGERIA
PY  - 2023///
KW  - Health Care Organizations Management
KW  - Dissertations, Academic
N1  - Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Health Care Organizations Management Department; Includes References (sheets 55-67)
N2  - ABSTRACT
The purpose of this study is to quantify the mediating role of patient’s safety culture 
on the influence of quality of service on patient satisfaction in Kosofe LCDA Hospital, 
Lagos, Nigeria. Looking at the current trend of most countries around the world,
especially African countries. In addition, Kosofe local government development area 
hospital, Lagos state, Nigeria, was selected for the quantitative analysis due to the ease 
with which it was possible to meet the patients of the hospital in Nigeria, to learn about 
the challenges and select one local government hospital to measure the level of patient 
satisfaction. After that, the examination questions were laid out because the facilities 
face difficulties related to factors that affect service quality. By responding to the 
examination question and satisfying the researcher's motivation through patient’s 
safety culture, some improvements were made to a superior understanding of the 
factors influencing medical service quality in order to realize the experience levels of 
patient satisfaction. 
The result of the study shows that Kosofe LCDA Hospital, Lagos state, in Nigeria is 
influenced by service quality as regard patients’ satisfaction according to the study. 
This implies that service quality plays a significant role in patients’ satisfaction (PS)
in Kosofe LCDA Hospital, Lagos state, Nigeria. Additionally, the study uncovered 
that patients’ safety culture (PSC) have a moderate positive impact on patients’ 
satisfaction (PS) in Kosofe LCDA. 
Keywords: Nigeria, Patient Safety Culture, Patient Satisfaction, Service Quality
ER  -