TY  - BOOK
AU  - Omodara,Oluwapelumi
AU  - Doğruyol,Kağan
TI  - THE MEDIATING ROLE OF INVENTORY MANAGEMENT OF LEAD TIME PRACTICE ON CUSTOMER SATISFACTION
PY  - 2023///
KW  - Business Administration
KW  - Dissertations, Academic
N1  - Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department; Includes References (sheets 43-45)
N2  - ABSTRACT
This thesis conducts a comprehensive investigation into the dynamic interplay of lead time management practices, inventory Management, and customer satisfaction within the context of Nigerian warehousing. In the rapidly evolving business landscape, efficient inventory management stands as a cornerstone for organizational success, particularly in diverse economies like Nigeria. The study addresses a notable research gap by specifically exploring the nuanced relationship between lead time practices and customer satisfaction in the Nigerian warehouse. The primary aim is to uncover how inventory Management mediates the connection between lead time management practices and customer satisfaction. Through a systematic exploration, the research assesses the direct influence of lead time management practices on customer satisfaction in Nigerian warehousing. Additionally, it analyzes the mediating effect of Inventory Management on the intricate relationship between lead time management practices and customer satisfaction. The investigation delves further into identifying specific inventory management practices that contribute to enhanced customer satisfaction within the unique dynamics of Nigerian warehousing. The research questions guide this exploration, with a particular focus on understanding the influence of lead time practices on customer satisfaction when mediated by inventory Management. By addressing these questions, the study provides holistic insights into the realm of inventory management, shedding light on how these practices collectively impact customer satisfaction in the context of Nigerian warehouses. The significance of this research is underscored by the dearth of comprehensive studies in this domain, especially in the Nigerian context. As businesses face challenges related to local market conditions, regulatory factors, and the need for resilient supply chains, the findings of this study offer valuable theoretical contributions and practical insights. The research contributes to both academic knowledge and practical applications by unravelling the intricacies of inventory management in Nigeria's dynamic business environment.
Keywords: Customer Satisfaction, Inventory Management, Lead Time Management, Nigerian Warehousing, Supply Chain Resilience
ER  -