AU  - Victor,Orhue
AU  - Supervisor: Akün, Ertan
TI  - 360 degree performance appraisal: Case of Ermataş LTD Nicosia
PY  - 2013///
CY  - Nicosia
PB  - Cyprus International University
KW  - Verim
KW  - Efficiency
KW  - Performance management
KW  - Performans yönetimi
N1  - Includes references (62-68 p.); Includes appendix (68-75 p.); 1; CHAPTER ONE; 1; INTRODUCTION; 3; CHAPTER TWO; 3; LITERATURE REVIEW; 3; INTRODUCTION; 3; CHAPTER TWO; 3; LITERATURE REVIEW; 1; INTRODUCTION; 3; CHAPTER TWO; 3; LITERATURE REVIEW; 3; INTRODUCTION; 5; PERFROMANCE MANAGEMENT; 6; OBJECTIVE OF PERFORMANCE MANAGEMENT; 7; PERFORMANCE APPRAISAL; 8; HISTORY OF 360 DEGREE PERFORMANCE APPRAISALS; 9; 360 DEGREE PERFORMNACE APPRAISAL SYSTEM; 12; RELEVANCE OF 360 DEGREE FEEDBACK EVALUATIONS; 14; BENEFITS OF 360 DEGREE APPRAISAL MODEL; 14; EMPLOYEES; 14; SUPERVISOR; 14; TEAM MEMBER; 15; LEADER AND MANAGER; 15; VALUE SYSTEM; 15; COMPETITIVE ADVANTAGES; 15; IMPROVED CUSTOMER SERVICE; 15; PERFORMANCE APPRAISAL AND ORGANIZATION CULTURE; 17; SOURCES OF 360 DEGREE APPRAISAL RATING; 17; SUPERRIOR RATINGS; 18; SELF RATINGS; 19; SELF RATINGS; 19; PEER RATINGS; 2O; SUBORDINATE RATINGS; 21; CUSTOMER RATINGS; 21; PERFORMANCE DIMENSION; 22; CHAPTER THREE; 22; REASEARCH METHOD; 22; INTRODUCTION; 22; RESEARCH METHODOLOGY; 23; THE PRIMARY DATA ANALYSIS APPROACH; 24; RELIAHABILITY AND VALIDITY OF THE SURVEY INSTRUMENT; 26; SMALL BUSINESS IN NORTH CYPRUS; 27; COMPARSION OF 360 DEGREE PERFORMANCE APPRAISAL PROCESS; 30; CHAPTER FOUR; 30; CASE STUDY AT ERMATAS LTD NICOSIA; 30; ABOUT ERMATAS LTD; 30; PERFORMANCE MANAGEMENT PROCESS AT ERMATAS; 30; ESTABLISHING 360 DEGREE PERFORMANCE OBJECTIVE; 31; 360 DEGREE APPRAISAL AT ERMATAS; 32; CASE STUDY; 32; STUDY INSTRUMENT AND MEASUREMENT; 33; SCALE; 33; CHAPTER FIVE; 34; DATA ANALYSIS AND RESULTS; 34; DESCRIPTIVE STATISTICS; 34; AWARENESS OF 360 DEGREE PERFORMANCE APPRAISALS; 36; PARTICIPATION IN PREVIOUS 360 DEGREE PERFORMANCE APPRAISALS PROCESS; 37; RESPONDENTS AWARENESS OF 360 DEGREE PERFORMANCE APPRAISAL; 39; RESPONDENTS PARTICIPATION IN PREVIOUS APPRAISAL PROCESS; 40; CROSS TABULATION OF RESPONDENTS AWARENESS OF 360 DEGREE APPRAISAL PROCESS; 40; CROSS TABULATION OF RESPONDENTS AWARENESS OF 360 DEGREE PERFORMANCE APPRAISAL PROCESS; 42; KNOWLEDGE AND SKILL; 43; COMMUNICATION; 45; JOB PERFORMANCE; 45; WORKING WITH OTHER; 46; TRADITIONAL VERSUS 360 DEGREE FEEDBACK PERFORMANCE APPRAISAL; 46; EFFICIENCY OF THE 360 DEGREE APPRAISAL PROCESS; 47; INFERENCE; 47; CHAPTER SIX; 53; CONCLUSION; 60; RECOMMENDATION; 62; REFERENCES; 68; APPENDIX
N2  - 'ABSTRACT  Performance management is very crucial to the success of any organization. For any organization to be able to achieve its set out goals and objectives, employees are required to be able to perform at an optimum level. The use of 360 Degree Performance Appraisal as a tool for measuring performance continue to be on the increase, used with caution and aligned with organizational goals can provide meaningful information for both the organization and individuals involved.  The purpose of this thesis was to plan and implement a 360 degree performance appraisal, ascertain staffs awareness of 360 Degree Performance appraisal process, and also access the efficiency of the appraisal process based on employee's preference. The thesis was based on two hypotheses, if there is significant difference between employee ratings of 360 degree performance appraisal and efficiency in the performance appraisal, and performance rating has a strong impact on the overall performance appraisal efficiency.   Key words:  Performance management, 360 degree performance appraisal, performance, efficiency                                                      '
ER  -