AU - Dönmez,Adnan Burak AU - Supervisor: Saracel, Nüket TI - A research on the satisfaction status and the expectation levels of the beneficiaries of the services provided by E-Human resources consulting companies in Turkey PY - 2013/// CY - Nicosia PB - Cyprus International University KW - E-İşe alım KW - E-Recruitment KW - E-İnsan kaynakları siteleri KW - E-Human resource websites N1 - Includes references (78-86 p.); 1; INTRODUCTION; 3; SERVICES OFFERED IN ELECTRONIC FORM; 3; IN GENERAL; 3; ACCORDING TO THE TYPES OF SERVICES; 3; E-GOVERNEMENT; 4; Definition of E-Government Portal; 4; E-Government Portal Services; 5; Amenities Provided by E-Government Portal; 6; E-Commerce; 6; Definition of E-Commerce; 7; Causes of E-Commerce; 8; Types of E-Commerce; 9; B2B 'Business to Business'; 10; B2C 'Customer to Customer'; 11; C2C 'Customer to Consumer'; 11; E-Commerce between Citizen and Governements and Institutions; 11; E-Commerce between Enterprises and Governement Organizations and Institutions; 11; THE CONCEPT OF SOCIAL MEDIA; 11; The Definition and Features of Social Media; 16; Social Media Components; 16; Blogs; 18; TWITTER; 20; Wikkis; 21; ELECTRONIC LEARNING (E-LEARNING); 21; Definition of Electronic Learning; 26; HUMAN RESOURCES MANAGEMENT AND E-HUMAN RESOURCES; 26; THEORETICAL FOUNDATIONS; 26; Human Resources; 26; Human Resources Management; 34; Development of Human Resources Management; 37; ELECTRONIC HUMAN RESOURCE MANAGEMENT; 37; The Concept and Scope of Human Management Objectives; 38; Electronic Human Resources Management Objectives; 39; Electronics Human Resources Stages; 39; Information Sharing; 39; Creating Database; 40; Basic Human Resources Operations; 40; Complex Human Resources Operations; 40; Network-Based Human Resource Management Benefits; 43; SERVICES OF ELECTRONIC HUMAN RESOURCES; 44; ELECTRONIC HUMAN RESOURCES SERVICES; 44; Electronics Human Resource Planning; 44; Electronis Recruitment; 44; Electronics Performance Evaluation; 46; E-HUMAN RESOURCES AND THEIR OFFER OF SERVICES; 48; Popular Human Resource Websites in Turkey and World; 48; Human Reosurce Websites in Turkey; 48; Kariyer.net; 49; Yenibiris.com; 50; Secretcv.com; 50; Tekadre.com; 51; Koc Career (Koç Kariye); 52; A RESEARCH ON THE SATISFACTION STATUS AND THE EXPECTATION LEVELS OF THE BENEFICIARIES OF THE SERVICES PROVIDED BY E-HUMAN RESOURCES CONSULTING COMPANIES IN TURKEY; 52; PURPOSE OF THE RESEARCH; 52; LIMITATIONS OF THE RESEARCH; 52; RESEARCH METHODOGY; 52; Overview of the Research; 52; The Survey Sample of the Research; 53; Research Data Collection; 53; Evaluation of the Research Data; 54; Research Questions; 55; Personal Infromation of the Study's Participants; 59; Evaluation of Research Findings; 73; CONCLUSION; 78; REFERENCES; 87; THESIS SURVEY N2 - 'Abstract The internet technology which has started to live in its golden age in 21 st century has led to important improvements in business environments as well as its contributions to humanity in many areas. 'E-Human Resources' which is applied on internet appears to be one of the most common practices in this area. In this context, on one hand, job applications, opportunities of appropriate facilities for personal development and interviews became possible to be applied through internet and on the other hand a new line of business is engendered as a result. E-Human Resources Consulting Service forms this new line of business. In Turkey as well as in some other countries, the number of companies offering this kind services and the variety of the services offered are rapidly increasing. In this study, the satisfaction staus and the expectation levels of the beneficiaries of the services provided by E-Human Resources Consulting Companies were being examined. Keywords: E-Human Resource, E-Human Resource Websites, E-Recruitment. Özet 21. yüzyılda altın çağını yaşamaya başlayan internet teknolojisi pek çok alanda insanlığa sağladığı katkıların yanısıra iş hayatında da önemli yeniliklere yol açmıştır. Bu konudaki en yaygın uygulamalardan birinin internet üzerinden yürütülmeye başlanan "E-İnsan Kaynakları" olduğu görülmektedir. Bu bağlamda, bir taraftan internet üzerinden iş başvurularının yapılması, bireylere kişisel gelişime uygun imkanların sağlanması ve mülakatların internet üzerine taşınması mümkün hale gelir iken, diğer taraftan da yeni bir iş alanı doğmuş bulunmaktadır. E-İnsan Kaynakları Danışmanlık Hizmeti, bu yeni iş alanını oluşturmaktadır. Diğer bazı ülkelerde olduğu gibi, Türkiye'de de bu tür hizmeti veren şirket sayısı ve sunduğu hizmet sayısı hızla artmaktadır. Bu çalışmada, Türkiye'de E-İnsan Kaynakları Danışmanlık Şirketlerinin sunduğu hizmetlerden yararlananların memnuniyet durumu ve beklenti düzeyleri incelenmeye çalınmıştır. Anahtar Sözcükler: E-İnsan Kaynakları, E-İnsan Kaynakları Siteleri, E- İşe alım.' ER -