Ezea, Collins Chukwuemeka <br/><br/>
Customer relationship management strategies in health care industry (A case study of private and public hospitals in North Cyprus) 
Collins Chukwuemeka Ezea; Supervisor: Mehmet Yeşiltaş 
 - Nicosia  Cyprus International University  2019 
 - VIII, 75 p.  color figure, table, color chart  30.5 cm  CD 
<br/><br/> Includes CD 
<br/><br/>Includes references (52-61 p.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management<br/>Hasta memnuniyeti<br/>Health service quality<br/>Müşteri ilişkileri yönetimi<br/>Patient satisfaction<br/>Sağlık hizmet kalitesi