AU  - Ezea, Collins Chukwuemeka
AU  - Supervisor: Yeşiltaş, Mehmet
TI  - Customer relationship management strategies in health care industry (A case study of private and public hospitals in North Cyprus)
PY  - 2019///
CY  - Nicosia
PB  - Cyprus International University
KW  - Customer relationship management
KW  - Hasta memnuniyeti
KW  - Health service quality
KW  - Müşteri ilişkileri yönetimi
KW  - Patient satisfaction
KW  - Sağlık hizmet kalitesi
N1  - Includes CD; Includes references (52-61 p.)
ER  -