AU  - Summers, Donna C. S.
TI  - Quality management: Creating and sustaining organizational effectiveness 
SN  - 0132626438
U1  - 658.4013 SUM 
PY  - 2005///
CY  - U.S.A.
PB  - Pearson Prentice Hall
KW  - Genaral management
KW  - Genel yönetim
KW  - Quality control
KW  - Kalite kontrolü
KW  - Organizational effectiveness
KW  -  Örgütsel etkinlik
KW  -  Total quality management
KW  -  Toplam kalite yönetimi
N1  - Includes index (401-409 p.); Includes bibliography (392-400 p.)
ER  -