IMPACT OF TOTAL QUALITY MANAGEMENT ON THE OVERALL PERFORMANCE OF NESTLE NIGERIA PLC / OGUNYEMI AZEEZ AYINDE; SUPERVISOR: ASST. PROF. DR. MURAD BEIN

Yazar: Katkıda bulunan(lar):Dil: İngilizce 2020Tanım: 80 sheets: tables; 30 cmİçerik türü:
  • text
Ortam türü:
  • unmediated
Taşıyıcı türü:
  • volume
Konu(lar): Tez notu: Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department Özet: ABSTRACT The study investigated effects of TQM on overall performance of Nestle Nigeria Plc. It was aimed at evaluating the effect of quality planning on corporate performance and company's mission as well as how quality control programmes enhance patronage for Nestle products. A survey research design was employed and self-administered questionnaire as the instrument. Multi-stage sampling was used in obtaining the opinion of 175 workforce of the firm. Regression was used at the analytical tool. The findings revealed that quality planning significantly affects corporate performance of Nestle Plc, execution of quality plans significantly affects the company's mission in Nestle Plc and there is a significant relationship between control programme and consumers' patronage. Organizations are urged to improve leadership levels through practices like motivating employees, which makes it achieve its organizational goals.
Materyal türü: Thesis
Mevcut
Materyal türü Geçerli Kütüphane Koleksiyon Yer Numarası Durum Notlar İade tarihi Barkod Materyal Ayırtmaları
Thesis Thesis CIU LIBRARY Tez Koleksiyonu Tez Koleksiyonu YL 1886 A95 2020 (Rafa gözat(Aşağıda açılır)) Kullanılabilir Business Administration Department T2105
Suppl. CD Suppl. CD CIU LIBRARY Görsel İşitsel YL 1886 A95 2020 (Rafa gözat(Aşağıda açılır)) Kullanılabilir Business Administration Department CDT2105
Toplam ayırtılanlar: 0

Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department

Includes bibliography (sheets 74-76)

ABSTRACT The study investigated effects of TQM on overall performance of Nestle Nigeria Plc. It was aimed at evaluating the effect of quality planning on corporate performance and company's mission as well as how quality control programmes enhance patronage for Nestle products. A survey research design was employed and self-administered questionnaire as the instrument. Multi-stage sampling was used in obtaining the opinion of 175 workforce of the firm. Regression was used at the analytical tool. The findings revealed that quality planning significantly affects corporate performance of Nestle Plc, execution of quality plans significantly affects the company's mission in Nestle Plc and there is a significant relationship between control programme and consumers' patronage. Organizations are urged to improve leadership levels through practices like motivating employees, which makes it achieve its organizational goals.

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