ROLE OF HUMAN RESOURCES MANAGEMENT PRACTICES AND SUPPORTIVE CULTURE ON THE PATIENTS’ SATISFACTION / NYAZ SALAH ALDEEN AHMED HAMDI; SUPERVISOR: ASST. PROF. DR. MURAD ABDURAHMAN BEIN

Yazar: Katkıda bulunan(lar):Dil: İngilizce 2023Tanım: XIV, 165 sheets; 31 cm. 1 CD-ROMİçerik türü:
  • text
Ortam türü:
  • unmediated
Taşıyıcı türü:
  • volume
Diğer başlık:
  • A CASE STUDY OF RIZGARY TEACHING AND REFERRAL HOSPITAL IN ERBIL-IRAQ
Konu(lar): Tez notu: Thesis (DBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department Özet: ABSTRACT The primary purpose of this study is to examine a study model that explores the role of human resources management practices and supportive culture on patients’ satisfaction: a case study of Rizgary teaching and referral hospital in Erbil-Iraq. A survey instrument was considered the primary data collection tool. The survey participants were medical staff, and patients numbered 626 that contributed to the study by replying to the questionnaire indicators. Partial least squares–structural equation modeling (PLS-SEM) was used for analyzing the empirical data. Results showed that human resources management practices (HRMP) positively related to supportive culture, indicating that effective HRM practices in surveyed hospitals played a vital role in increasing the efficiency of healthcare services. In addition, HRMP within hospitals has undergone great and varied changes and developments according to the effects of the changing environment in healthcare institutions. As a result, HRMP has also become universal in application, as it has become widespread in hospitals of different types, sizes, objectives, activities, and environments. In the same regard, results revealed that supportive culture positively and significantly impacted patient satisfaction. The results displayed that HRM practices directly affect patient satisfaction. Furthermore, supportive culture partially mediated the relationship between HRM practices and patient satisfaction due to HRM practices directly and indirectly affecting patient satisfaction. The current study essentially contributes to the literature by indicating that HRM practices within hospitals, directly and indirectly, enhance patient satisfaction through healthcare services accuracy and meet the expectations of patients; in addition, the results showed that supportive culture partially mediates the relationship between human resources management practices and patient satisfaction. Keywords: Human Resources Management Practices, Hospital Supportive Culture, Healthcare Services, and Patient Satisfaction
Materyal türü: Thesis
Mevcut
Materyal türü Geçerli Kütüphane Koleksiyon Yer Numarası Durum Notlar İade tarihi Barkod Materyal Ayırtmaları
Thesis Thesis CIU LIBRARY Tez Koleksiyonu Tez Koleksiyonu D 395 H26 2023 (Rafa gözat(Aşağıda açılır)) Kullanılabilir Business Administration Department T3571
Suppl. CD Suppl. CD CIU LIBRARY Görsel İşitsel D 395 H26 2023 (Rafa gözat(Aşağıda açılır)) Kullanılabilir Business Administration Department CDT3571
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Thesis (DBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department

Includes bibliography (sheets 139-148)

ABSTRACT
The primary purpose of this study is to examine a study model that explores the role
of human resources management practices and supportive culture on patients’
satisfaction: a case study of Rizgary teaching and referral hospital in Erbil-Iraq. A
survey instrument was considered the primary data collection tool. The survey
participants were medical staff, and patients numbered 626 that contributed to the
study by replying to the questionnaire indicators. Partial least squares–structural
equation modeling (PLS-SEM) was used for analyzing the empirical data. Results
showed that human resources management practices (HRMP) positively related to
supportive culture, indicating that effective HRM practices in surveyed hospitals
played a vital role in increasing the efficiency of healthcare services. In addition,
HRMP within hospitals has undergone great and varied changes and developments
according to the effects of the changing environment in healthcare institutions. As a
result, HRMP has also become universal in application, as it has become widespread
in hospitals of different types, sizes, objectives, activities, and environments.
In the same regard, results revealed that supportive culture positively and significantly
impacted patient satisfaction. The results displayed that HRM practices directly affect
patient satisfaction. Furthermore, supportive culture partially mediated the
relationship between HRM practices and patient satisfaction due to HRM practices
directly and indirectly affecting patient satisfaction. The current study essentially
contributes to the literature by indicating that HRM practices within hospitals, directly
and indirectly, enhance patient satisfaction through healthcare services accuracy and
meet the expectations of patients; in addition, the results showed that supportive
culture partially mediates the relationship between human resources management
practices and patient satisfaction.
Keywords: Human Resources Management Practices, Hospital Supportive Culture,
Healthcare Services, and Patient Satisfaction

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