Thesis (PhD) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department

Includes bibliography (sheets 140-191)

ABSTRACT
CSR has been considered an essential tool to ensure organizations’ efficiency, effectiveness, and competitive advantage while caring for their communities. CSR has reflected the degree to which organizations are aware of their impact on all stakeholders including employees who are the most important assets within any organization. Based on social exchange theory and social identity theory, this thesis examines the relationships between employees’ CSR perceptions, employee attachment, organizational identification, corporate reputation, employee organization relationship, and extra-role performance.
Data is obtained from Lebanese frontline private hospitals’ employees in two waves, two weeks apart, via questionnaires in order to examine and investigate the hypothesized relationships. The relationships presented in the conceptual framework were tested via structural equation modeling and were empirically investigated. Hospitals that care for their patients, employees, and environment; and which obey laws, rules, and regulations positively affect employees’ attachment and organizational identification. Moreover, employees’ CSR perceptions positively affect work outcomes as corporate reputation, employee organization relationship, and extra-role performance directly and indirectly via employee attachment. Although organizational identification has a negative significant relationship with employee organization relationship, it shows no significant impact on corporate reputation and extra-role performance. The majority of the indirect effects are significant except for the CSR-organizational identification-corporate reputation and CSR-organizational identification-extra role performance paths.
The examination of the two intervening variables that link CSR to work outcomes provides both theoretical and practical implications based on the empirical findings. Contributions to health care management literature, as well as future research recommendations, are also presented.