000			03774nam a22002897a 4500
003			KOHA_MİRAKIL
005			20211207102830.0
008			211207d2021 cy ||||| m||| 00| 0 eng d
040			_aCY-NiCIU _beng _cCY-NiCIU _erda
041			_aeng
090			_aD 273 _bI74 2021
100	1		_aIrfan, Sarah Salah
245	1	0	_aINVESTIGATING THE EFFECTS OF SERVANT LEADERSHIP ON ORGANIZATIONAL CHANGE THROUGH ORGANIZATIONAL COMMITMENT AND CULTURAL INTELLIGENCE: _bHOTEL INDUSTRY OF ERBIL / _cSARAH SALAH IRFAN; SUPERVISOR: Asst. Prof. Dr. Husam Rjoub
264			_c2021
300			_a162 sheets: _bphotos; _c31 cm. _eIncludes CD
336			_2rdacontent _atext _btxt
337			_2rdamedia _aunmediated _bn
338			_2rdacarrier _avolume _bnc
502			_aThesis (DBA) - Cyprus International University. Institute of Graduate Studies and Research Doctorate of Business Administration Department
504			_aIncludes bibliography (sheets 128-144)
520			_aABSTRACT This paper is dedicated to investigate the topic of servant leadership, and its relationship with organizational change. In this research all characteristics of servant leadership have been included. Additionally, two mediating variables have been included in the hypothesized model of this research that are organizational commitment and cultural intelligence. Our research is directed towards staff and employee of hotels. These hotels are located in Erbil, Iraq, as this city as capital is one of the major touristic locations of the country. Total number of 231 employees participated in the questionnaire that was specifically designed for this study. Our model was tested through rigorous statistical means to show its goodness of fit in addition to presenting results that are in consensus with the existing literature. This is while current model has not been tested in this context and format prior to this research. Iraq as a case of study has also been neglected through the literature and Erbil was found appropriate to conduct the research to extend the geographical boundaries of this subject. Tourism industry and particularly, hotels are among the highly competitive markets, which also include variety of cultures that are involved from management level to staff. Each hotel, which was included in our study had a recruitment level of minimum four nationalities, which is suitable for the settings of our research as cultural intelligence requires cultural variety as a framework to begin with. Additionally, characteristics of a servant leader is close to the mindset of Iraqi culture due to the background and therefore it was expected that employees perceive a level of service provision from their leaders. The aim of this research was to find whether servant leadership has a direct and significant effect on organizational change. Moreover, to exhibit whether or not organizational commitment and cultural intelligence possess a mediating effect in the aforementioned relationship was another aim of this research. Our findings are in support of the hypothesized model and therefore, it can be said that managers of hotels, especially in Erbil, can adopt servant leadership to further increase commitment level of their staff and further foster organizational change. As hotel industry faces constant changes from technology, production, and sustainability. Servant leader can enhance acceptance and readiness of staff towards change and smoothen implementation of change.
650		0	_aOrganizational change _vDissertations, Academic
650		0	_aServant leadership _vDissertations, Academic
650		0	_aCultural intelligence _vDissertations, Academic
700	1		_aRjoub, Husam _esupervisor _91902
942			_2ddc _cTS
999			_c283424 _d283424