000			04172nam a22003137a 4500
003			KOHA
005			20230417150418.0
008			220930d2022 cy ||||| m||| 00| 0 eng d
040			_aCY-NiCIU _beng _cCY-NiCIU _erda
041			_aeng
090			_aYL 2486 _bN96 2022
100	1		_aNwosu, Laurine Chikodiri
245	1	0	_aEVALUATION OF FACTORS INFLUENCING THE ENHANCEMENT OF PHYSICIAN-PATIENT COMMUNICATION IN HEALTHCARE SERVICE DELIVERY / _cLAURINE CHIKODIRI NWOSU; SUPERVISOR: PROF. DR. MEHMET YEŞİLTAŞ
264			_c2022
300			_a80 sheets; _c31 cm. _eIncludes CD
336			_2rdacontent _atext _btxt
337			_2rdamedia _aunmediated _bn
338			_2rdacarrier _avolume _bnc
502			_aThesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Healthcare Organizations Management Department
504			_aIncludes bibliography (sheets 59-70)
520			_aABSTRACT Effective physician-patient communication is a fundamental requirement for developing a positive physician-patient relationship. Quality treatment necessitates safe practices and good patient-centered communication. Good physician-patient communication has the ability to assist patients regulate their emotions, improve comprehension of medical information, and allow for improved identification of patients' needs, perceptions, and expectations. Physicians with stronger communication and interpersonal skills can spot problems early, avoid medical crises and costly interventions, and give better care to their patients. Following the guide from Barnlund's Transactional Model of Communication and the four models of health care by Ferlie and Shortell, this study aimed at evaluating the communication skills of physicians and the problems affecting communication with their patients. Data was obtained from both physicians and patients at the same time to fully understand the research. The Google Forms application was used to create all the sections of both the physicians' and patients' questionnaires. To attain more reliable responses, the total population of physicians was the same as the sample size (n=60) and a 100% response rate was obtained. Physicians' perspectives on physician-patient communication were documented by evaluating factors that influence communication with their patients. Additionally, physicians' communication skills and their general perception of communication were examined. Out of 395 responses received from patients, 384 valid responses were retrieved for data analysis. Patients' perspectives were recorded by providing socio-demographic information and evaluating their consultation with physicians. The findings of the study revealed good communication skills among physicians since they agreed to have social conversations with patients, listen intently to them, promote question-asking, and so on. The responses from the survey also revealed that factors such as delayed salaries, limited consultation time, work overload and excessive noise could negatively impact physician-patient communication. Although some of the patients' responses were in line with those of the physicians, some were not (for example, the listening skills of physicians). Furthermore, the study tested the relationship between physicians' demographic information and physician-patient communication using the appropriate non-parametric test after a test of normality was conducted on the variables. The findings revealed a significant correlation between physicians' age and gender (p<0.05), while physicians' ethnicity and religion had non-significant associations. It is recommended that regular training with communication skills professionals be provided as well as patients' feedback on their physicians' communication to help improve the relationship between physicians and patients.
650		0	_aCommunication _vDissertations, Academic
650		0	_aPatients _vDissertations, Academic
650		0	_aPhysicians _vDissertations, Academic
650		0	_a Physician and patient _vDissertations, Academic
700	1		_aYeşiltaş, Mehmet _esupervisor
942			_2ddc _cTS
999			_c285339 _d285339