000			02746nam a22003017a 4500
003			KOHA
005			20230425100225.0
008			221014d2022 cy ||||| m||| 00| 0 eng d
040			_aCY-NiCIU _beng _cCY-NiCIU _erda
041			_aeng
090			_aYL 2545 _bS95 2022
100	1		_aSultan, Ayman
245	1	0	_aTHE IMPACT OF CUSTOMER KNOWLEDGE MANAGEMENT ON LEARNING ORGANIZATIONS AND STRATEGIC ORIENTATION / _cAYMAN SULTAN; SUPERVISOR: PROF. DR. MUSTAFA SAĞSAN
264			_c2022
300			_a87 sheets; _c31 cm. _eIncludes CD
336			_2rdacontent _atext _btxt
337			_2rdamedia _aunmediated _bn
338			_2rdacarrier _avolume _bnc
502			_aThesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department
504			_aIncludes bibliography (sheets 53-59)
520			_aABSTRACT Customer knowledge management has obtained little interest within-side the knowledge control literature, it has emerged as a basic fundamental control problem for most firms. Customer knowledge management is the data that defines consumer`s behavior, such as their preferred intake, and intake behavior characteristics. Studying and understanding the impact of customer knowledge management and its effect on learning organization and strategic orientation, and finding the connections between our independent/dependent variables, will lead us to our purpose and enrichen our knowledge on how this impact is necessary for every organization success. For customer knowledge management and the relationship between our variables hasn’t been quite studied to its potential, this is why this study been applied and hopefully will open doors to future research as only by reaching high and snatching the essence of customer knowledge management can the world of business and many more will be able to unlock new potentials and reach higher levels of success. This relationship is examined by applying a quantitative questionnaire sent to the employees and managers in the top 10 banks of Lebanon, by knowing the strategies that they are adopting to strive in their workplace, as well as the environment that is taking place inside the organization, whether bad, good and meet theirs and the customer’s expectations and needs. Keywords: Customer Knowledge Management Barriers, Customer Knowledge Management, Customer Orientation, Learning Organization, Strategic Orientation
650		0	_aKnowledge management _vDissertations, Academic
650		0	_aOrganizational learning _vDissertations, Academic
650		0	_aOrientation _vDissertations, Academic
700	1		_aSağsan, Mustafa _esupervisor
942			_2ddc _cTS
999			_c285418 _d285418