000			02599nam a22002897a 4500
003			KOHA
005			20230419112655.0
008			230228d2022 cy ||||| m||| 00| 0 eng d
040			_aCY-NiCIU _beng _cCY-NiCIU _erda
041			_aeng
090			_aYL 2668 _bL66 222
100	1		_aLombe, Ntongwe Stella
245	1	0	_aADVANCE MECHANICS (ROBOTICS) ACCEPTANCE SERVICE QUALITY AND CUSTOMERS' LOYALTY / _cNTONGWE STELLA LOMBE; SUPERVISOR: ASSOC. PROF. DR. ORHAN ULUDAG
264			_c2022
300			_a65 sheets; _c31 cm. _eIncludes CD
336			_2rdacontent _atext _btxt
337			_2rdamedia _aunmediated _bn
338			_2rdacarrier _avolume _bnc
502			_aThesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Tourism and Hotel Management Department
504			_aIncludes bibliography (sheets 43-48)
520			_aABSTRACT The thesis looked at the advance mechanics acceptance, service quality and customers’ loyalty a case study of selected seven (7) hotels in Dubai using robot. Primary data were administered to the employees in the hotels. Structural equation modeling and the exploratory factor analysis were conducted with AMOS (20). The weight regression results supported the directional hypotheses formulated. Positive and significant associations were established between advance mechanics acceptance, service quality and customers’ loyalty with the measure values of 0.321 and 0.463 independently. The Zober result also affirmed that service quality positively and significantly mediates the relationship between Advance mechanics acceptance and customers’ loyalty. More so, the covariance result affirmed a positive and significant association between advance mechanics acceptance, service quality and customers’ loyalty. The Exploratory factor analysis result affirmed that the variables were accepted, moderately, highly correlated and useful as revealed by the values of KMO’s, Bartlett’s and principal component analysis respectively. The Cronbach’s Alpha with the value of 0.647 revealed that the questions were good and dependable. In view of this, the paper recommended the acceptance of advance mechanics in order to enhance the service quality and customers’ loyalty. Keywords: Advance Mechanics Acceptance, Customers’ Loyalty, Service Quality
650		0	_aCustomer loyalty _vDissertations, Academic
650		0	_aRobotics _vDissertations, Academic
700	1		_aUludağ, Orhan _esupervisor
942			_2ddc _cTS
999			_c289812 _d289812