000			03303nam a22003017a 4500
003			KOHA
005			20230904162235.0
008			230904d2023 cy ||||| m||| 00| 0 eng d
040			_aCY-NiCIU _beng _cCY-NiCIU _erda
041			_aeng
090			_aYL 3058 _bN46 2023
100	1		_aNgome, Sita Scott Mekang
245	1	0	_aCOVID-19 STRESS AND COUNTERPRODUCTIVE WORK BEHAVIOUR OF HOTEL EMPLOYEES / _cSITA SCOTT MEKANG NGOME; SUPERVISOR: PROF. DR. ORHAN ULUDAĞ
246	2	3	_aUNDERSTANDING THE MEDIATION POWER OF NEGATIVE MOOD
264			_c2023
300			_avii, 66 sheets; _c31 cm. _eIncludes CD
336			_2rdacontent _atext _btxt
337			_2rdamedia _aunmediated _bn
338			_2rdacarrier _avolume _bnc
502			_aThesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Tourism and Hotel Management Department
504			_aIncludes bibliography (sheets 49-62)
520			_aABSTRACT The COVID-19 pandemic has brought about significant changes in the lives of employees, leading to increased stress and mental health issues. This study explores the relationship between COVID-19 stress (CS), negative mood (NM), and counterproductive work behavior (CWB) among 230 employees in the Cameroon hospitality industry. The findings reveal that CS can result in negative mood states and emotional instability, leading to a decline in psychological well-being. Moreover, high levels of CS are associated with increased CWB, possibly due to the negative emotional response caused by stress. Employees may engage in CWB as a coping mechanism to alleviate negative feelings. Additionally, NM is found to be positively related to CWB, and it acts as a potential mediator in the CS-CWB relationship. Employees experiencing high NM are more likely to engage in CWB, which may be a result of emotional instability triggered by stress. The study suggests that organizations should implement measures to reduce CS and stress levels among employees, such as providing flexible scheduling and stress management training. Longitudinal studies are recommended to better understand the causal pathways and dynamics between the variables. The limitations of this study, including the use of cross-sectional data, call for future research utilizing diverse research techniques and sources of information. The theoretical implications highlight the role of social exchange theory, transactional theory, and affective events theory in understanding the relationships between CS, NM, and CWB. From a managerial perspective, organizations can benefit from the findings by implementing strategies to reduce stress and CWB, ultimately improving employee well-being and productivity. Overall, the COVID-19 pandemic has significantly impacted employees' stress levels, NM, and CWB in the hospitality industry, emphasizing the need for effective management and support during crisis situations. Keywords: Cameroon, Counterproductive Work Behavior, COVID-19 Stress, Hotel, Negative Mood.
650		0	_a COVID-19 Pandemic, 2020- _vDissertations, Academic
650		0	_aWork _vDissertations, Academic
650		0	_aMood (Psychology) _vDissertations, Academic
700	1		_aUludağ, Orhan _esupervisor
942			_2ddc _cTS
999			_c290928 _d290928