000			02804nam a22002777a 4500
003			KOHA
005			20240219144904.0
008			240219d2023 cy ||||| m||| 00| 0 eng d
040			_aCY-NiCIU _beng _cCY-NiCIU _erda
041			_aeng
090			_aYL 3206 _bA35 2023
100	1		_aAkinyemi, Maureen Olohita
245	1	4	_aTHE MEDIATING ROLE OF PATIENT SAFETY CULTURE ON THE INFLUENCE OF SERVICE QUALITY ON PATIENT SATISFACTION IN KOSOFE LCDA HOSPITAL, LAGOS, NIGERIA / _cMAUREEN OLOHITA AKINYEMI; SUPERVISOR: DR. HOMAYOUN PASHA SAFAVI
264			_c2023
300			_ax, 74 sheets; _c30 cm. _e1 CD ROM
336			_2rdacontent _atext _btxt
337			_2rdamedia _aunmediated _bn
338			_2rdacarrier _avolume _bnc
502			_aThesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Health Care Organizations Management Department
504			_aIncludes References (sheets 55-67)
520			_aABSTRACT The purpose of this study is to quantify the mediating role of patient’s safety culture on the influence of quality of service on patient satisfaction in Kosofe LCDA Hospital, Lagos, Nigeria. Looking at the current trend of most countries around the world, especially African countries. In addition, Kosofe local government development area hospital, Lagos state, Nigeria, was selected for the quantitative analysis due to the ease with which it was possible to meet the patients of the hospital in Nigeria, to learn about the challenges and select one local government hospital to measure the level of patient satisfaction. After that, the examination questions were laid out because the facilities face difficulties related to factors that affect service quality. By responding to the examination question and satisfying the researcher's motivation through patient’s safety culture, some improvements were made to a superior understanding of the factors influencing medical service quality in order to realize the experience levels of patient satisfaction. The result of the study shows that Kosofe LCDA Hospital, Lagos state, in Nigeria is influenced by service quality as regard patients’ satisfaction according to the study. This implies that service quality plays a significant role in patients’ satisfaction (PS) in Kosofe LCDA Hospital, Lagos state, Nigeria. Additionally, the study uncovered that patients’ safety culture (PSC) have a moderate positive impact on patients’ satisfaction (PS) in Kosofe LCDA. Keywords: Nigeria, Patient Safety Culture, Patient Satisfaction, Service Quality
650		0	_aHealth Care Organizations Management _vDissertations, Academic
700	1		_aSafavi, Homayoun Pasha _esupervisor
942			_2ddc _cTS
999			_c292200 _d292200