000			02790nam a22002657a 4500
003			KOHA
005			20241016100224.0
008			240924d2024 cy d ||| |||| 00| 0 eng d
040			_aCY-NiCIU _beng _cCY-NiCIU _erda
041			_aeng
090			_aYL 3366 _bE38 2024
100	1		_aEfunkoya, Oluwatomisin Beatrice
245	1	0	_aASSESSING PATIENT EXPERIENCE AS AN INDICATOR OF PATIENT-CENTERED CARE AND A DIMENSION OF CARE QUALITY IN THE HEALTH CARE DELIVERY SYSTEM IN TRNC. / _cOLUWATOMISIN BEATRICE EFUNKOYA ; SUPERVISOR, DR. HOMAYOUN PASHA SAFAVI
264			_c2024
300			_a71 sheets : _c30 cm _e+1 CD ROM _btables ;
336			_2rdacontent _atext _btxt
337			_2rdamedia _aunmediated _bn
338			_2rdacarrier _avolume _bnc
502			_aThesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Health Care Organizations Management
520			_aPatient centered care is said to be accessible, collaborative and well-coordinated with an ultimate goal to improve individual health outcomes and drive patient satisfaction. This study therefore seeks to evaluate patient experience as a measure of the degree of patient-centeredness and a dimension of quality primary health care delivered in TRNC. By adopting a suitable research design, data will be randomly collected from over 300 international university students across several campuses on the island of TRNC. Data will be analyzed via the Statistical tool – IBM SPSS for comprehensive analysis, including descriptive statistics and a t-test to discern disparities between public and private hospitals in the TRNC. The findings of the study show that the perception of the quality of health care in the TRNC does not meet up to maximum expectation and disparities in patient experiences exists between healthcare settings. By computing the SERVQUAL components, this study provides unique insights on the quality of care provided by both public and commercial (private) hospitals. Notably, the findings reveal that private hospitals outperform public (government) hospitals in all SERVQUAL model attributes. Understanding patient opinions and increasing care quality are crucial as the healthcare sector evolves. This study not only supports the SERVQUAL model's applicability in TRNC's healthcare system, but it also provides a more nuanced understanding of patient experience discrepancies between public and private hospitals. Finally, these discoveries lay the groundwork for future initiatives aimed at improving patient-centered care and the overall quality of healthcare services in the TRNC
650		0	_aHealth _vDissertations, Academic
700	1		_aSafavi, Homayoun Pasha _esupervisor
942			_2ddc _cTS
999			_c292827 _d292827