JOB STRESS AND JOB PERFORMANCE: EXAMINING THE MODERATED EFFECT OF EMOTIONAL INTELLIGENCE IN TEXTILES INDUSTRY IN PAKISTAN/
AHMAD, NAVEED
JOB STRESS AND JOB PERFORMANCE: EXAMINING THE MODERATED EFFECT OF EMOTIONAL INTELLIGENCE IN TEXTILES INDUSTRY IN PAKISTAN/ NAVEED AHMAD; Supervisor: Mehmet YEŞİLTAŞ - sheets VIII, 72; figures, tables, 30.5 cm CD.
Includes CD
Thesis (MBA) - CYPRUS INTERNATIONAL UNIVERSITY INSTITUTE OF GRADUATE STUDENTS AND RESEARCH Business Administration Department
Includes REFERENCES: sheets 53-69
CHAPTER ONE 1 INTRODUCTION 1 BACKGROUND 1 PROBLEM STATEMENT 2 RESEARCH QUESTIONS 3 THE AIM OF STUDY 3 THE SIGNIFICANT OF STUDY 4 RESEARCH MODEL 6 RESEARCH HYPOTHESIS 6 VARIABLE DEFINITION 7 LITERATURE REVIEW 8 INTRODUCTION 8 JOB STRESS 10 CAUSES OF JOB STRESS 13 CONSEQUENCES OF JOB TRESS 14 JOB STRESSORS 15 JOB PERFORMANCE 18 EMOTIONAL INTELLIGENCE 22 EMOTIONAL INTELLIGENCE AND JOB PERFORMANCE 25 EMOTIONAL INTELLIGENCE AND WORK STRESS 27 RELATIONSHIP BETWEEN JOB STRESS, PERFORMANCE AND EMOTIONAL INTELLIGENCE 29 EMOTIONAL INTELLIGENCE AS A MODERATOR 30 CHAPTER THREE 34 METHODOLOGY 34 THE STUDY METHODOLOGY 34 DESIGN 35 POPULATION AND SAMPLING 35 TYPE OF RESEARCH MODEL 36 MEASURE 36 MEASURE OF JOB STRESS 36 MEASURES OF EMOTIONAL INTELLIGENCE 37 MEASURE OF JOB PERFORMANCE 37 CHAPTER FOUR 38 DATA ANALYSIS 38 INTRODUCTION 38 RELIABILITY TEST 38 MEAN AND STANDARD DEVIATION 39 BIVARIATE CORRELATION 40 JOB STRESS AND JOB PERFORMANCE 40 EMOTIONAL INTELLIGENCE AND JOB PERFORMANCE 41 REGRESSION ANALYSIS 42 THE EFFECT OF OF JOB STRESS ON JOB PERFORMANCE 42 THE EFFECT OF EMOTIONAL INTELLIGENCE ON JOB PERFORMANCE 44 THE MODERATOR EFFECT OF EMOTIONAL INTELLIGENCE 45 FINDINGS 48 RELIABILITY TEST RESULT 48 THE EFFECT OF JOB STRESS ON JOB PERFORMANCE 48 THE EFFECT OF EMOTIONAL INTELLIGENCE ON JOB PERFORMANCE 49 THE INTERACTION EFFECT OF JOB PERFORMANCE 49 CHAPTER SIX 50 CONCLUSION, LIMITATION, RECOMMENDATION 50 CONCLUSION 50 LIMITATION OF STUDY 51 RECOMMENDATION FOR FURTHER STUDIES 51 APPENDIX 70 QUESTIONNAIRE 70
ABSTRACT This research has carried out an analysis of the relationship and effect of job stress and job performance by analyzing the moderated effect of emotional intelligence among employees in a textile company in Pakistan. The population of the study is the administrative staff of the company that is equal to 500 employees. According to the sample size calculator, the researcher needs to have a sample size of 217. So the researcher has provided 300 questionnaires and distributed them by a simple random sampling method. The number of 238 questionnaires returned, which is almost 79% of the total distributed questionnaires. Out of 238 questionnaires, 23 questionnaires contain missing data and found to be redundant. So finally, 215 questionnaires are recognized valid to use for the following analysis. The study has benefited from a bivariate correlation test and regression analysis to observe the relationship and impact of stress at workplace and emotional intelligence and job performance. The moderated effect of emotional intelligence is also analyzed. The study result unveils that there is a negative significant relationship between job stress and job performance (β= -.332**, P<0.05), It means low stressed employees have higher job performance levels comparing to high job stressed employees. It is also uncovered that emotional intelligence has a positive effect on job performance (β= .179**, P<0.05). It implies that employees with high emotional intelligence shows higher performance levels. Moreover, emotional intelligence moderates the relationship (β= .093**, P<0.05). It signifies high emotional intelligence facilitates maintaining the level of job performance in a high job stressed environment. Keywords: Job Stress, Job Performance, Emotional Intelligence
Job Stress
Job Performance
Emotional Intelligence
JOB STRESS AND JOB PERFORMANCE: EXAMINING THE MODERATED EFFECT OF EMOTIONAL INTELLIGENCE IN TEXTILES INDUSTRY IN PAKISTAN/ NAVEED AHMAD; Supervisor: Mehmet YEŞİLTAŞ - sheets VIII, 72; figures, tables, 30.5 cm CD.
Includes CD
Thesis (MBA) - CYPRUS INTERNATIONAL UNIVERSITY INSTITUTE OF GRADUATE STUDENTS AND RESEARCH Business Administration Department
Includes REFERENCES: sheets 53-69
CHAPTER ONE 1 INTRODUCTION 1 BACKGROUND 1 PROBLEM STATEMENT 2 RESEARCH QUESTIONS 3 THE AIM OF STUDY 3 THE SIGNIFICANT OF STUDY 4 RESEARCH MODEL 6 RESEARCH HYPOTHESIS 6 VARIABLE DEFINITION 7 LITERATURE REVIEW 8 INTRODUCTION 8 JOB STRESS 10 CAUSES OF JOB STRESS 13 CONSEQUENCES OF JOB TRESS 14 JOB STRESSORS 15 JOB PERFORMANCE 18 EMOTIONAL INTELLIGENCE 22 EMOTIONAL INTELLIGENCE AND JOB PERFORMANCE 25 EMOTIONAL INTELLIGENCE AND WORK STRESS 27 RELATIONSHIP BETWEEN JOB STRESS, PERFORMANCE AND EMOTIONAL INTELLIGENCE 29 EMOTIONAL INTELLIGENCE AS A MODERATOR 30 CHAPTER THREE 34 METHODOLOGY 34 THE STUDY METHODOLOGY 34 DESIGN 35 POPULATION AND SAMPLING 35 TYPE OF RESEARCH MODEL 36 MEASURE 36 MEASURE OF JOB STRESS 36 MEASURES OF EMOTIONAL INTELLIGENCE 37 MEASURE OF JOB PERFORMANCE 37 CHAPTER FOUR 38 DATA ANALYSIS 38 INTRODUCTION 38 RELIABILITY TEST 38 MEAN AND STANDARD DEVIATION 39 BIVARIATE CORRELATION 40 JOB STRESS AND JOB PERFORMANCE 40 EMOTIONAL INTELLIGENCE AND JOB PERFORMANCE 41 REGRESSION ANALYSIS 42 THE EFFECT OF OF JOB STRESS ON JOB PERFORMANCE 42 THE EFFECT OF EMOTIONAL INTELLIGENCE ON JOB PERFORMANCE 44 THE MODERATOR EFFECT OF EMOTIONAL INTELLIGENCE 45 FINDINGS 48 RELIABILITY TEST RESULT 48 THE EFFECT OF JOB STRESS ON JOB PERFORMANCE 48 THE EFFECT OF EMOTIONAL INTELLIGENCE ON JOB PERFORMANCE 49 THE INTERACTION EFFECT OF JOB PERFORMANCE 49 CHAPTER SIX 50 CONCLUSION, LIMITATION, RECOMMENDATION 50 CONCLUSION 50 LIMITATION OF STUDY 51 RECOMMENDATION FOR FURTHER STUDIES 51 APPENDIX 70 QUESTIONNAIRE 70
ABSTRACT This research has carried out an analysis of the relationship and effect of job stress and job performance by analyzing the moderated effect of emotional intelligence among employees in a textile company in Pakistan. The population of the study is the administrative staff of the company that is equal to 500 employees. According to the sample size calculator, the researcher needs to have a sample size of 217. So the researcher has provided 300 questionnaires and distributed them by a simple random sampling method. The number of 238 questionnaires returned, which is almost 79% of the total distributed questionnaires. Out of 238 questionnaires, 23 questionnaires contain missing data and found to be redundant. So finally, 215 questionnaires are recognized valid to use for the following analysis. The study has benefited from a bivariate correlation test and regression analysis to observe the relationship and impact of stress at workplace and emotional intelligence and job performance. The moderated effect of emotional intelligence is also analyzed. The study result unveils that there is a negative significant relationship between job stress and job performance (β= -.332**, P<0.05), It means low stressed employees have higher job performance levels comparing to high job stressed employees. It is also uncovered that emotional intelligence has a positive effect on job performance (β= .179**, P<0.05). It implies that employees with high emotional intelligence shows higher performance levels. Moreover, emotional intelligence moderates the relationship (β= .093**, P<0.05). It signifies high emotional intelligence facilitates maintaining the level of job performance in a high job stressed environment. Keywords: Job Stress, Job Performance, Emotional Intelligence
Job Stress
Job Performance
Emotional Intelligence