THE EFFECT OF CONFLICT MANAGEMENT STYLES ON ORGANIZATIONAL COMMITMENT /
Asoh, Carine Ngwencha
THE EFFECT OF CONFLICT MANAGEMENT STYLES ON ORGANIZATIONAL COMMITMENT / A CASE STUDY OF BANK EMPLOYEES IN CAMEROON CARINE NGWENCHA ASOH; SUPERVISOR: ASSOC. PROF. DR. SHIVA ILKHANIZADEH - ix, 59 sheets; 31 cm. Includes CD
Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Tourism and Hotel Management Department
Includes bibliography (sheets 45-55)
ABSTRACT
Conflict has been identified as an inevitable element of human existence,
organizational conflict inclusive. Conflict management thus becomes a panacea to
curbing the negative effects of conflict, especially in a sensitive place like the banking
sector. This study examined the effect of conflict management styles on organizational
commitment among Cameroonian bank employees. The study aimed to find out the
conflict management styles that can enhance organizational commitment. Participants
in the study were bank employees drawn from 10 different banks in Yaoundé,
Cameroon. Questionnaire was used as instrument for data collection. After the
analysis, the outcome of the study revealed the following: accommodating,
cooperative and compromise styles of conflict management all have significant
positive effects on organizational commitment (OC). However, there is no significant
effect between forcing and avoiding styles on OC. Following these findings, it was,
among others, recommended that it is important for management and stakeholders in
banks in Cameroon to ensure that different conflict management styles are
communicated to every employee in their organization through training and retraining.
Suggestions for further studies were also made.
Keywords: Bank, Cameroon, Conflict, Conflict Management Styles, Organizational
Commitment.
Banks and banking--Cameroon--Dissertations, Academic
Conflict management --Cameroon--Dissertations, Academic
Organizational commitment--Cameroon--Dissertations, Academic
THE EFFECT OF CONFLICT MANAGEMENT STYLES ON ORGANIZATIONAL COMMITMENT / A CASE STUDY OF BANK EMPLOYEES IN CAMEROON CARINE NGWENCHA ASOH; SUPERVISOR: ASSOC. PROF. DR. SHIVA ILKHANIZADEH - ix, 59 sheets; 31 cm. Includes CD
Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Tourism and Hotel Management Department
Includes bibliography (sheets 45-55)
ABSTRACT
Conflict has been identified as an inevitable element of human existence,
organizational conflict inclusive. Conflict management thus becomes a panacea to
curbing the negative effects of conflict, especially in a sensitive place like the banking
sector. This study examined the effect of conflict management styles on organizational
commitment among Cameroonian bank employees. The study aimed to find out the
conflict management styles that can enhance organizational commitment. Participants
in the study were bank employees drawn from 10 different banks in Yaoundé,
Cameroon. Questionnaire was used as instrument for data collection. After the
analysis, the outcome of the study revealed the following: accommodating,
cooperative and compromise styles of conflict management all have significant
positive effects on organizational commitment (OC). However, there is no significant
effect between forcing and avoiding styles on OC. Following these findings, it was,
among others, recommended that it is important for management and stakeholders in
banks in Cameroon to ensure that different conflict management styles are
communicated to every employee in their organization through training and retraining.
Suggestions for further studies were also made.
Keywords: Bank, Cameroon, Conflict, Conflict Management Styles, Organizational
Commitment.
Banks and banking--Cameroon--Dissertations, Academic
Conflict management --Cameroon--Dissertations, Academic
Organizational commitment--Cameroon--Dissertations, Academic