COVID-19 STRESS AND COUNTERPRODUCTIVE WORK BEHAVIOUR OF HOTEL EMPLOYEES /
Ngome, Sita Scott Mekang
COVID-19 STRESS AND COUNTERPRODUCTIVE WORK BEHAVIOUR OF HOTEL EMPLOYEES / UNDERSTANDING THE MEDIATION POWER OF NEGATIVE MOOD SITA SCOTT MEKANG NGOME; SUPERVISOR: PROF. DR. ORHAN ULUDAĞ - vii, 66 sheets; 31 cm. Includes CD
Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Tourism and Hotel Management Department
Includes bibliography (sheets 49-62)
ABSTRACT
The COVID-19 pandemic has brought about significant changes in the lives of
employees, leading to increased stress and mental health issues. This study explores
the relationship between COVID-19 stress (CS), negative mood (NM), and
counterproductive work behavior (CWB) among 230 employees in the Cameroon
hospitality industry. The findings reveal that CS can result in negative mood states and
emotional instability, leading to a decline in psychological well-being. Moreover, high
levels of CS are associated with increased CWB, possibly due to the negative
emotional response caused by stress. Employees may engage in CWB as a coping
mechanism to alleviate negative feelings. Additionally, NM is found to be positively
related to CWB, and it acts as a potential mediator in the CS-CWB relationship.
Employees experiencing high NM are more likely to engage in CWB, which may be
a result of emotional instability triggered by stress. The study suggests that
organizations should implement measures to reduce CS and stress levels among
employees, such as providing flexible scheduling and stress management training.
Longitudinal studies are recommended to better understand the causal pathways and
dynamics between the variables. The limitations of this study, including the use of
cross-sectional data, call for future research utilizing diverse research techniques and
sources of information. The theoretical implications highlight the role of social
exchange theory, transactional theory, and affective events theory in understanding the
relationships between CS, NM, and CWB. From a managerial perspective,
organizations can benefit from the findings by implementing strategies to reduce stress
and CWB, ultimately improving employee well-being and productivity. Overall, the
COVID-19 pandemic has significantly impacted employees' stress levels, NM, and
CWB in the hospitality industry, emphasizing the need for effective management and
support during crisis situations.
Keywords: Cameroon, Counterproductive Work Behavior, COVID-19 Stress, Hotel,
Negative Mood.
COVID-19 Pandemic, 2020---Dissertations, Academic
Work--Dissertations, Academic
Mood (Psychology)--Dissertations, Academic
COVID-19 STRESS AND COUNTERPRODUCTIVE WORK BEHAVIOUR OF HOTEL EMPLOYEES / UNDERSTANDING THE MEDIATION POWER OF NEGATIVE MOOD SITA SCOTT MEKANG NGOME; SUPERVISOR: PROF. DR. ORHAN ULUDAĞ - vii, 66 sheets; 31 cm. Includes CD
Thesis (MSc) - Cyprus International University. Institute of Graduate Studies and Research Tourism and Hotel Management Department
Includes bibliography (sheets 49-62)
ABSTRACT
The COVID-19 pandemic has brought about significant changes in the lives of
employees, leading to increased stress and mental health issues. This study explores
the relationship between COVID-19 stress (CS), negative mood (NM), and
counterproductive work behavior (CWB) among 230 employees in the Cameroon
hospitality industry. The findings reveal that CS can result in negative mood states and
emotional instability, leading to a decline in psychological well-being. Moreover, high
levels of CS are associated with increased CWB, possibly due to the negative
emotional response caused by stress. Employees may engage in CWB as a coping
mechanism to alleviate negative feelings. Additionally, NM is found to be positively
related to CWB, and it acts as a potential mediator in the CS-CWB relationship.
Employees experiencing high NM are more likely to engage in CWB, which may be
a result of emotional instability triggered by stress. The study suggests that
organizations should implement measures to reduce CS and stress levels among
employees, such as providing flexible scheduling and stress management training.
Longitudinal studies are recommended to better understand the causal pathways and
dynamics between the variables. The limitations of this study, including the use of
cross-sectional data, call for future research utilizing diverse research techniques and
sources of information. The theoretical implications highlight the role of social
exchange theory, transactional theory, and affective events theory in understanding the
relationships between CS, NM, and CWB. From a managerial perspective,
organizations can benefit from the findings by implementing strategies to reduce stress
and CWB, ultimately improving employee well-being and productivity. Overall, the
COVID-19 pandemic has significantly impacted employees' stress levels, NM, and
CWB in the hospitality industry, emphasizing the need for effective management and
support during crisis situations.
Keywords: Cameroon, Counterproductive Work Behavior, COVID-19 Stress, Hotel,
Negative Mood.
COVID-19 Pandemic, 2020---Dissertations, Academic
Work--Dissertations, Academic
Mood (Psychology)--Dissertations, Academic