EFFECT OF MASLACH’S THREE DIMENSIONS OF BURNOUT ON JOB SATISFACTION IN THE NIGERIAN BANKING SECTOR /
EFFECT OF MASLACH’S THREE DIMENSIONS OF BURNOUT ON JOB SATISFACTION IN THE NIGERIAN BANKING SECTOR /
KABIRAT ADEOLA EWEJE; SUPERVISOR: Dr. HOMAYOUN PASHA SAFAVI
- viii, 65 sheets; 31 cm. 1 CD-ROM
Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department
Includes bibliography (sheets 50-62)
ABSTRACT
Job burnout remains a persistent problem that continues to threaten the wellbeing and
efficiency of organization employees. Considering the chaotic and demanding
environment of the banking sector, this study therefore aims to evaluate the effect of
Maslach’s dimensions; depersonalization, depersonalization and emotional exhaustion
on job satisfaction in the Nigerian banking sector. Three hundred and eighty five (385)
responses were collected from Nigerian bank employees who were selected through
snowball sampling technique. Correlation, linear regression analysis and hypothesis
testing was used to test the relationship between depersonalization, personal
accomplishment, emotional exhaustion and job satisfaction. The study found a
negative correlation between the emotional exhaustion and depersonalization with Job
satisfaction. Personal accomplishment on the other hand positively correlates with job
satisfaction. Therefore, bank human resource managers must endeavor to boost
employees personal accomplishment through a reward and benefit model while
ensuring that the emotional exhaustion and depersonalization of the employees are
kept at a minimal in order to ensure a happy work environment.
Keywords: Burnout, Depersonalization, Emotional Exhaustion, Job Satisfaction,
Personal Accomplishment.
Depersonalization--Dissertations, Academic
Job satisfaction --Dissertations, Academic
Success --Dissertations, Academic
Thesis (MBA) - Cyprus International University. Institute of Graduate Studies and Research Business Administration Department
Includes bibliography (sheets 50-62)
ABSTRACT
Job burnout remains a persistent problem that continues to threaten the wellbeing and
efficiency of organization employees. Considering the chaotic and demanding
environment of the banking sector, this study therefore aims to evaluate the effect of
Maslach’s dimensions; depersonalization, depersonalization and emotional exhaustion
on job satisfaction in the Nigerian banking sector. Three hundred and eighty five (385)
responses were collected from Nigerian bank employees who were selected through
snowball sampling technique. Correlation, linear regression analysis and hypothesis
testing was used to test the relationship between depersonalization, personal
accomplishment, emotional exhaustion and job satisfaction. The study found a
negative correlation between the emotional exhaustion and depersonalization with Job
satisfaction. Personal accomplishment on the other hand positively correlates with job
satisfaction. Therefore, bank human resource managers must endeavor to boost
employees personal accomplishment through a reward and benefit model while
ensuring that the emotional exhaustion and depersonalization of the employees are
kept at a minimal in order to ensure a happy work environment.
Keywords: Burnout, Depersonalization, Emotional Exhaustion, Job Satisfaction,
Personal Accomplishment.
Depersonalization--Dissertations, Academic
Job satisfaction --Dissertations, Academic
Success --Dissertations, Academic